Przemysław Polak
ABSTRACT
Procedures applicable in C2G relations are sometimes complex and incomprehensible to an average citizen. The purpose of this article is the assessment of the possibility of using a formal business process graphical notation to improve understanding of administrative procedures by citizens. Such diagrams can also provide the developers of e-government applications with materials useful for requirements analysis. The procedure of a car registration by a buyer was described using the BPMN standard diagrams: the public process and the collaboration. The ease of understanding and comprehensiveness of the graphic description in relation to the text description was evaluated in a survey. The graphic description was easier to understand than the text description. However, the combination of the diagram with the text description was sufficiently comprehensive to start the registration procedure for the largest number of respondents.
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Index Terms
- Improving C2G Relation Using BPMN Diagrams
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