skip to main content
10.1145/3340764.3344879acmotherconferencesArticle/Chapter ViewAbstractPublication PagesmundcConference Proceedingsconference-collections
short-paper

The Influence of User Openness on Acceptance and UX of Smart Speakers

Published: 08 September 2019 Publication History

Abstract

Smart speakers have recently gained much interest and are expected to get even more attention in the near future. However, not everybody has positive attitudes towards this new technology. In this work, we investigate whether or not the acceptance of smart speakers is dependent on their general "openness" as one personality dimension. We compared "open" persons (early adopter) with non-open persons (laggard) in a Wizard-of-Oz study setting and let our subjects interact with a smart speaker-replica (with both natural and computer-generated voice feedback). As baseline condition, subjects had to carry-out tasks in a traditional way, i. e., without the help of a smart assistant. Our study could not reveal significant effects regarding "openness" and acceptance of smart speakers, but we identified that the design of smart speakers need to be enhanced anyway to achieve a higher acceptance in society.

References

[1]
Michael Braun, Anja Mainz, Ronee Chadowitz, Bastian Pfleging, and Florian Alt. 2019. At your service: Designing voice assistant personalities to improve automotive user interfaces. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. ACM, 40.
[2]
Hyunji Chung, Michaela Iorga, Jeffrey Voas, and Sangjin Lee. 2017. Alexa, Can I Trust You? Computer 50, 9 (2017), 100--104.
[3]
D. Danner, B. Rammstedt, M. Bluemke, L. Treiber, S. Berres, C. Soto, and O. John. Array. Die deutsche Version des Big Five Inventory 2 (BFI-2). Danner, D., Rammstedt, B., Bluemke, M., Treiber, L., Berres, S., Soto, C., John, O., Zusammenstellung sozialwissenschaftlicher Items und Skalen. https://doi.org/10.6102/zis247
[4]
Fred D Davis, Richard P Bagozzi, and Paul R Warshaw. 1989. User acceptance of computer technology: a comparison of two theoretical models. Management science 35, 8 (1989), 982--1003.
[5]
Fred D Davis and Viswanath Venkatesh. 1996. A critical assessment of potential measurement biases in the technology acceptance model: three experiments. International Journal of Human-Computer Studies 45, 1 (1996), 19--45.
[6]
Maartje MA de Graaf, Somaya Ben Allouch, and Jan AGM van Dijk. 2017. A phased framework for long-term user acceptance of interactive technology in domestic environments. New Media & Society (2017), 1461444817727264.
[7]
Sarv Devaraj, Robert F Easley, and J Michael Crant. 2008. Research note - how does personality matter? Relating the five-factor model to technology acceptance and use. Information systems research 19, 1 (2008), 93--105.
[8]
Arjan Egges, Sumedha Kshirsagar, and Nadia Magnenat-Thalmann. 2003. A model for personality and emotion simulation. In International Conference on Knowledge-Based and Intelligent Information and Engineering Systems. Springer, 453--461.
[9]
Thomas Franke, Christiane Attig, and Daniel Wessel. 2019. A Personal Resource for Technology Interaction: Development and Validation of the Affinity for Technology Interaction (ATI) Scale. International Journal of Human-Computer Interaction (2019).
[10]
Grzegorz Glonek and Maria Pietruszka. 2012. Natural user interfaces (NUI). (2012).
[11]
William Haack, Madeleine Severance, Michael Wallace, and Jeremy Wohlwend. 2017. Security Analysis of the Amazon Echo. (2017).
[12]
Marc Hassenzahl. 2003. The thing and I: understanding the relationship between user and product. In Funology. Springer, 31--42.
[13]
Marc Hassenzahl, Michael Burmester, and Franz Koller. 2003. AttrakDiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. Vieweg+Teubner Verlag, Wiesbaden, 187--196.
[14]
Kasper Hornbæk and Morten Hertzum. 2017. Technology acceptance and user experience: a review of the experiential component in HCI. ACM Transactions on Computer-Human Interaction (TOCHI) 24, 5 (2017), 33.
[15]
Evangelos Karapanos. 2013. User experience over time. In Modeling users' experiences with interactive systems. Springer, 57--83.
[16]
Xinyu Lei, Guan-Hua Tu, Alex X. Liu, Chi-Yu Li, and Tian Xie. 2017. The Insecurity of Home Digital Voice Assistants - Amazon Alexa as a Case Study. CoRR abs/1712.03327 (2017). arXiv:1712.03327 http://arxiv.org/abs/1712.03327
[17]
Snyder Mark. 1983. The influence of individuals on situations: Implications for understanding the links between personality and social behavior. Journal of Personality 51, 3 (1983), 497--516.
[18]
Robert R McCrae and Paul T Costa Jr. 1986. Personality, coping, and coping effectiveness in an adult sample. Journal of personality 54, 2 (1986), 385--404.
[19]
Michael Shirer, Jitesh Ubrani, Adam Wright. 2018. New IDC Smart Home Device Tracker Forecasts Solid Growth for Connected Devices in Key Smart Home Categories. Retrieved June 6, 2018 from https://www.idc.com/getdoc.jsp?containerId=prUS43701518
[20]
Kelly Moore and James C McElroy. 2012. The influence of personality on Facebook usage, wall postings, and regret. Computers in Human Behavior 28, 1 (2012), 267--274.
[21]
Masahiro Mori. 1970. The uncanny valley. Energy 7, 4 (1970), 33--35.
[22]
Gunnvald B Svendsen, Jan-Are K Johnsen, Live Almås-Sørensen, and Joar Vittersø. 2013. Personality and technology acceptance: the influence of personality factors on the core constructs of the Technology Acceptance Model. Behaviour & Information Technology 32, 4 (2013), 323--334.
[23]
Paul Van Schaik and Jonathan Ling. 2011. An integrated model of interaction experience for information retrieval in a Web-based encyclopaedia. Interacting with Computers 23, 1 (2011), 18--32.
[24]
Viswanath Venkatesh. 2000. Determinants of perceived ease of use: Integrating control, intrinsic motivation, and emotion into the technology acceptance model. Information systems research 11, 4 (2000), 342--365.
[25]
Viswanath Venkatesh and Fred D Davis. 2000. A theoretical extension of the technology acceptance model: Four longitudinal field studies. Management science 46, 2 (2000), 186--204.
[26]
Yaniv Leviathan. 2018. Google Duplex: An AI System for Accomplishing Real-World Tasks Over the Phone. Retrieved June 6, 2018 from https://ai.googleblog.com/2018/05/duplex-ai-system-for-natural-conversation.html

Cited By

View all
  • (2024)White Elephant or Happiness Goodies? The Effect of User Personality on the Perception of Digital Companionship of Smart SpeakerInternational Journal of Human–Computer Interaction10.1080/10447318.2024.230355441:1(627-640)Online publication date: 22-Jan-2024

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences
MuC '19: Proceedings of Mensch und Computer 2019
September 2019
863 pages
ISBN:9781450371988
DOI:10.1145/3340764
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 08 September 2019

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. AttrakDiff
  2. Human personality
  3. Natural user interfaces
  4. OCEAN model
  5. Smart speakers
  6. Technology acceptance

Qualifiers

  • Short-paper
  • Research
  • Refereed limited

Conference

MuC'19
MuC'19: Mensch-und-Computer
September 8 - 11, 2019
Hamburg, Germany

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)27
  • Downloads (Last 6 weeks)6
Reflects downloads up to 10 Feb 2025

Other Metrics

Citations

Cited By

View all
  • (2024)White Elephant or Happiness Goodies? The Effect of User Personality on the Perception of Digital Companionship of Smart SpeakerInternational Journal of Human–Computer Interaction10.1080/10447318.2024.230355441:1(627-640)Online publication date: 22-Jan-2024

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Figures

Tables

Media

Share

Share

Share this Publication link

Share on social media