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Exploring the Future Experience of Automated "Valet Parking" - a User Enactment

Published: 21 September 2019 Publication History

Abstract

While the general debate about the potential of automated vehicles is pervasive, less is known about how people experience those vehicles in everyday life. To this end, we studied the experiential consequences of a speculative automated "valet parking" service. We designed three variants and confronted participants "in the wild." The automation replaced practical worries about how to navigate a parking garage with unease about the safety of the car, which clearly limited potential gains in positive experiences. The unease could be counteracted by providing feedback about the car itself and the process. This created the impression that the car is properly cared for. In addition, while parking in garages in itself was not especially enjoyable, it played an important role in a number of related positive practices (e.g., shopping routines). To ensure acceptance, automated systems need to carefully address the question of how those systems become embedded in everyday life.

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  • (2024)Designing Technologies for Socially and Environmentally Sustainable MobilityAdjunct Proceedings of the 16th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3641308.3677398(242-246)Online publication date: 22-Sep-2024
  • (2023)Trust in automated parking systems: A mixed methods evaluationTransportation Research Part F: Traffic Psychology and Behaviour10.1016/j.trf.2023.05.01896(185-199)Online publication date: Jul-2023
  • (2021)Security Issues in Shared Automated Mobility Systems: A Feminist HCI PerspectiveMultimodal Technologies and Interaction10.3390/mti50800435:8(43)Online publication date: 7-Aug-2021
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    cover image ACM Conferences
    AutomotiveUI '19: Proceedings of the 11th International Conference on Automotive User Interfaces and Interactive Vehicular Applications
    September 2019
    402 pages
    ISBN:9781450368841
    DOI:10.1145/3342197
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 21 September 2019

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    Author Tags

    1. automated vehicles
    2. automation
    3. experience design
    4. parking assistants
    5. user enactments

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    View all
    • (2024)Designing Technologies for Socially and Environmentally Sustainable MobilityAdjunct Proceedings of the 16th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3641308.3677398(242-246)Online publication date: 22-Sep-2024
    • (2023)Trust in automated parking systems: A mixed methods evaluationTransportation Research Part F: Traffic Psychology and Behaviour10.1016/j.trf.2023.05.01896(185-199)Online publication date: Jul-2023
    • (2021)Security Issues in Shared Automated Mobility Systems: A Feminist HCI PerspectiveMultimodal Technologies and Interaction10.3390/mti50800435:8(43)Online publication date: 7-Aug-2021
    • (2021)Let’s Share a Ride into the FutureProceedings of the 2021 CHI Conference on Human Factors in Computing Systems10.1145/3411764.3445609(1-11)Online publication date: 6-May-2021
    • (2020)Putting Older Adults in the Driver Seat: Using User Enactment to Explore the Design of a Shared Autonomous Vehicle12th International Conference on Automotive User Interfaces and Interactive Vehicular Applications10.1145/3409120.3410645(291-300)Online publication date: 21-Sep-2020
    • (2020)From the Parking Lot to Your Gate: A Need-Centered Approach for Optimizing User Experience in Automated Valet Parking SystemHCI International 2020 – Late Breaking Papers: Digital Human Modeling and Ergonomics, Mobility and Intelligent Environments10.1007/978-3-030-59987-4_11(150-165)Online publication date: 4-Nov-2020

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