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- Rashik MJasim MKucher KSarvghad AMahyar N(2024)Beyond Text and Speech in Conversational Agents: Mapping the Design Space of AvatarsProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661563(1875-1894)Online publication date: 1-Jul-2024
- Shah S(2023)Chatbots for Business and Customer SupportTrends, Applications, and Challenges of Chatbot Technology10.4018/978-1-6684-6234-8.ch009(212-221)Online publication date: 24-Feb-2023
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