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An Interface for Agent Supported Conversational Search

Published: 14 March 2020 Publication History

Abstract

Recent years have seen a growth in interest in the development of conversational search systems intended to support users in their information seeking activities using incremental iterative dialogue-based search. This work has primarily focused on communication of information exclusively via spoken dialogue. While this is sufficient for simple question type queries, it is an inefficient means of engagement for more complex or exploratory queries. We introduce a prototype multi-view search interface which combines a conversational search assistant with an extended standard graphical search interface.

References

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Abhishek Kaushik. 2019. Dialogue-Based Information Retrieval. In Advances in Information Retrieval, Leif Azzopardi, Benno Stein, Norbert Fuhr, Philipp Mayr, Claudia Hauff, and Djoerd Hiemstra (Eds.). Springer International Publishing, Cham, 364--368.
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Abhishek Kaushik and Gareth J. F. Jones. 2018. Exploring Current User Web Search Behaviours in Analysis Tasks to be Supported in Conversational Search. In Second International Workshop on Conversational Approaches to Information Retrieval (CAIR'18), July 12, 2018, Ann Arbor Michigan, USA .
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Geoffrey Leech and Martin Weisser. [n.d.]. Generic speech act annotation for task-oriented dialogues.
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Alain Loisel, Nathalie Chaignaud, and Jean-Philippe Kotowicz. 2009. Modeling human interaction to design a human-computer dialog system. arXiv preprint arXiv:0911.5652 (2009).
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Pattie Maes. 1994. Agents That Reduce Work and Information Overload. Commun. ACM, Vol. 37, 7 (July 1994), 30--40. https://doi.org/10.1145/176789.176792
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Filip Radlinski and Nick Craswell. 2017. A theoretical framework for conversational search. In Proceedings of the 2017 Conference on Conference Human Information Interaction and Retrieval. ACM, 117--126.
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Stefan Sitter and Adelheit Stein. 1992. Modeling the illocutionary aspects of information-seeking dialogues. Information Processing & Management, Vol. 28, 2 (1992), 165--180.
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Adelheit Stein and Ulrich Thiel. 1993. A conversational model of multimodal interaction .GMD.
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Johanne R. Trippas, Damiano Spina, Lawrence Cavedon, Hideo Joho, and Mark Sanderson. 2018. Informing the Design of Spoken Conversational Search: Perspective Paper. In Proceedings of the 2018 Conference on Human Information Interaction & Retrieval (CHIIR '18). ACM, New York, NY, USA, 32--41. https://doi.org/10.1145/3176349.3176387
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Johanne R. Trippas, Damiano Spina, Lawrence Cavedon, and Mark Sanderson. 2017. How Do People Interact in Conversational Speech-Only Search Tasks: A Preliminary Analysis. In Proceedings of the 2017 Conference on Conference Human Information Interaction and Retrieval (CHIIR '17). ACM, New York, NY, USA, 325--328. https://doi.org/10.1145/3020165.3022144

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  • (2024)A Multi-Modal Foundation Model to Assist People with Blindness and Low Vision in Environmental InteractionJournal of Imaging10.3390/jimaging1005010310:5(103)Online publication date: 26-Apr-2024
  • (2024)Conversational Bibliographic SearchProceedings of the 2024 Conference on Human Information Interaction and Retrieval10.1145/3627508.3638337(445-448)Online publication date: 10-Mar-2024
  • (2022)An Exploratory Study on a Reinforcement Learning Prototype for Multimodal Image Retrieval Using a Conversational Search InterfaceKnowledge10.3390/knowledge20100072:1(116-138)Online publication date: 28-Feb-2022
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cover image ACM Conferences
CHIIR '20: Proceedings of the 2020 Conference on Human Information Interaction and Retrieval
March 2020
596 pages
ISBN:9781450368926
DOI:10.1145/3343413
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 14 March 2020

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Author Tags

  1. agent-supported search
  2. conversational search interface
  3. human machine interaction
  4. intelligent user interface

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  • Demonstration

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CHIIR '20
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Overall Acceptance Rate 55 of 163 submissions, 34%

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Cited By

View all
  • (2024)A Multi-Modal Foundation Model to Assist People with Blindness and Low Vision in Environmental InteractionJournal of Imaging10.3390/jimaging1005010310:5(103)Online publication date: 26-Apr-2024
  • (2024)Conversational Bibliographic SearchProceedings of the 2024 Conference on Human Information Interaction and Retrieval10.1145/3627508.3638337(445-448)Online publication date: 10-Mar-2024
  • (2022)An Exploratory Study on a Reinforcement Learning Prototype for Multimodal Image Retrieval Using a Conversational Search InterfaceKnowledge10.3390/knowledge20100072:1(116-138)Online publication date: 28-Feb-2022
  • (2022)Do You Ever Get Off Track in a Conversation? The Conversational System’s Anatomy and Evaluation MetricsKnowledge10.3390/knowledge20100042:1(55-87)Online publication date: 14-Jan-2022
  • (2021)Analysing Mixed Initiatives and Search Strategies during Conversational SearchProceedings of the 30th ACM International Conference on Information & Knowledge Management10.1145/3459637.3482231(16-26)Online publication date: 26-Oct-2021
  • (2021)Examining Usability on Atreya Bot: A Chatbot Designed for Chemical Scientists2021 International Conference on Computational Performance Evaluation (ComPE)10.1109/ComPE53109.2021.9752288(729-733)Online publication date: 1-Dec-2021
  • (2021)Multi-view Conversational Search Interface Using a Dialogue-Based AgentAdvances in Information Retrieval10.1007/978-3-030-72240-1_58(520-524)Online publication date: 30-Mar-2021
  • (2021)Skills Gap is a Reflection of What We Value: A Reinforcement Learning Interactive Conceptual Skill Development Framework for Indian UniversityIntelligent Human Computer Interaction10.1007/978-3-030-68449-5_27(262-273)Online publication date: 6-Feb-2021

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