poster

How to Enhance Social Robots' Heartwarming Interaction in Service Encounters

Authors:

Junya Nakanishi,

Itaru KuramotoAuthors Info & Claims

HAI '19: Proceedings of the 7th International Conference on Human-Agent Interaction

Pages 297 - 299

https://doi.org/10.1145/3349537.3352798

Published: 25 September 2019 Publication History

Abstract

As social robots are being increasingly employed in service encounters, effective interactive design should be considered. This paper focused on heartwarming interaction for hospitality, and explored an impact of a kind of robot's behavior, perceived cuteness of a robot, and users' personality on the interactions. The experimental results identified key factors which affects impression of heartwarming interaction.

References

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Marjorie A Bayes. 1972. Behavioral cues of interpersonal warmth. Journal of Consulting and clinical Psychology, Vol. 39, 2 (1972), 333.

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Kirsten Bergmann, Friederike Eyssel, and Stefan Kopp. 2012. A second chance to make a first impression? How appearance and nonverbal behavior affect perceived warmth and competence of virtual agents over time. In International Conference on Intelligent Virtual Agents. Springer, 126--138.

Digital Library

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Yu Chung-En. 2018. Humanlike robot and human staff in service: Age and gender differences in perceiving smiling behaviors. In Industrial Technology and Management (ICITM), 2018 7th International Conference on. IEEE, 99--103.

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Amy JC Cuddy, Susan T Fiske, and Peter Glick. 2008. Warmth and competence as universal dimensions of social perception: The stereotype content model and the BIAS map. Advances in experimental social psychology, Vol. 40 (2008), 61--149.

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Amy JC Cuddy, Peter Glick, and Anna Beninger. 2011. The dynamics of warmth and competence judgments, and their outcomes in organizations. Research in organizational behavior, Vol. 31 (2011), 73--98.

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Junya Nakanishi, Itaru Kuramoto, Jun Baba, Ogawa Kohei, Yuichiro Yoshikawa, and Hiroshi Ishiguro. 2018. Can a Humanoid Robot Engage in Heartwarming Interaction Service at a Hotel?. In Proceedings of the 6th International Conference on Human-Agent Interaction. ACM, 45--53.

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Marc Roy. 2014. Measuring Emotional Responses to TV Commercials: The Warmth Monitor Modernized. International Journal of Business and Social Research, Vol. 4, 12 (2014), 63--69.

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Cited By

Wang YSeaborn K(2024)Kawaii Computing: Scoping Out the Japanese Notion of Cute in User Experiences with Interactive SystemsExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3651001(1-9)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3651001
Raina A(2024)Artificial Intelligence Automation and Job Insecurities in the Hospitality Industry: An Employees and Management PerspectiveInternational Handbook of Skill, Education, Learning, and Research Development in Tourism and Hospitality10.1007/978-981-97-4318-6_30(493-506)Online publication date: 29-Sep-2024
https://doi.org/10.1007/978-981-97-4318-6_30
Raina A(2023)Artificial Intelligence Automation and Job Insecurities in the Hospitality Industry: An Employees and Management PerspectiveInternational Handbook of Skill, Education, Learning, and Research Development in Tourism and Hospitality10.1007/978-981-99-3895-7_30-1(1-14)Online publication date: 22-Nov-2023
https://doi.org/10.1007/978-981-99-3895-7_30-1

Index Terms

How to Enhance Social Robots' Heartwarming Interaction in Service Encounters
1. Computer systems organization
  1. Embedded and cyber-physical systems
    1. Robotics
2. Human-centered computing
  1. Interaction design

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Information & Contributors

Information

Published In

cover image ACM Conferences

HAI '19: Proceedings of the 7th International Conference on Human-Agent Interaction

September 2019

341 pages

ISBN:9781450369220

DOI:10.1145/3349537

General Chairs:
Natsuki Oka
Kyoto Institute of Technology, Japan
,
Tomoko Koda
Osaka Institute of Technology, Japan
,
Program Chairs:
Mohammad Obaid
University of New South Wales, Australia
,
Hideyuki Nakanishi
Osaka University, Japan
,
Omar Mubin
Western Sydney University, Australia
,
Kazuaki Tanaka
Kyoto Institute of Technology, Japan

Copyright © 2019 Owner/Author.

Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

Sponsors

SIGCHI: ACM Special Interest Group on Computer-Human Interaction

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 25 September 2019

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Author Tags

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Poster

Funding Sources

Grant-in-Aid for Research Activity Start-up, JSPS KAKENHI

Conference

HAI '19

Sponsor:

SIGCHI

HAI '19: 7th International Conference on Human-Agent Interaction

October 6 - 10, 2019

Kyoto, Japan

Acceptance Rates

HAI '19 Paper Acceptance Rate 25 of 68 submissions, 37%;

Overall Acceptance Rate 121 of 404 submissions, 30%

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Citations

Cited By

Wang YSeaborn K(2024)Kawaii Computing: Scoping Out the Japanese Notion of Cute in User Experiences with Interactive SystemsExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3651001(1-9)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613905.3651001
Raina A(2024)Artificial Intelligence Automation and Job Insecurities in the Hospitality Industry: An Employees and Management PerspectiveInternational Handbook of Skill, Education, Learning, and Research Development in Tourism and Hospitality10.1007/978-981-97-4318-6_30(493-506)Online publication date: 29-Sep-2024
https://doi.org/10.1007/978-981-97-4318-6_30
Raina A(2023)Artificial Intelligence Automation and Job Insecurities in the Hospitality Industry: An Employees and Management PerspectiveInternational Handbook of Skill, Education, Learning, and Research Development in Tourism and Hospitality10.1007/978-981-99-3895-7_30-1(1-14)Online publication date: 22-Nov-2023
https://doi.org/10.1007/978-981-99-3895-7_30-1

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