skip to main content
10.1145/3351995.3352047acmotherconferencesArticle/Chapter ViewAbstractPublication PageschitalyConference Proceedingsconference-collections
research-article

Effect of age on use of interactive exhibits in a museum context: a large-scale in-the-wild study

Published: 23 September 2019 Publication History

Abstract

We investigate how the age of a visitor affects his/her use of interactive exhibits in a museum context. We conducted a large-scale in-the-wild study using eight interactive museum exhibits (three touch UIs, three tangible UIs, and two gesture UIs) over a period of 31 months. We collected data from a large number of visitors in seven age groups from 10s to 70+ (behavior data on 8,405 visitors and questionnaire answers from 1,203 visitors). For Attractiveness, visitors in their 20s to 50s were most likely to enter the interactive exhibit spaces while visitors in their 10s were least likely to enter them; the higher the age, the longer it took to start interacting with the exhibit after entering the exhibit space. For Engagement, visitors in all age groups stayed in the exhibit spaces for similar lengths of time and interacted with the exhibit with similar frequencies. For Social Interaction, visitors in their 10s and 70+ were more likely to stay when other visitors were in the space. For Preference, visitors in all age groups highly rated interacting with an exhibit, giving an average rating of 4.3 (on a 5-point Likert scale) to the question "The exhibit I just visited was good."

References

[1]
I. Akpan, P. Marshall, J. Bird, and D. Harrison. 2013. Exploring the effects of space and place on engagement with an interactive installation. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '13). ACM, New York, 2213--2222.
[2]
F. Alt, and J. Vehns. 2016. Opportunistic Deployments: Challenges and Opportunities of Conducting Public Display Research at an Airport. In Proceedings of the 5th ACM International Symposium on Pervasive Displays (PerDis '16). ACM, New York, 106--117.
[3]
A.N. Antle, A. Bevans, J. Tanenbaum, K. Seaborn, and S. Wang. 2011. Futura: Design for collaborative learning and game play on a multi-touch digital tabletop. In Proceedings of the 5th ACM international conference on Tangible, embedded, and embodied interaction (TEI '11). ACM, New York, 93--100.
[4]
T. Apted, J. Kay, and A. Quigley. 2006. Tabletop sharing of digital photographs for the elderly. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '06). ACM, New York, 781--790.
[5]
M. Balestrini, P. Marshall, R. Cornejo, M. Tentori, J. Bird, and Y. Rogers. 2016. Jokebox: Coordinating Shared Encounters in Public Spaces. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing (CSCW '16). ACM, New York, 38--49.
[6]
G. Beyer, F. Alt, J. Müller, A. Schmidt, K. Isakovic, S. Klose, M. Schiewe, and I. Haulsen. 2011. Audience Behavior around Large Interactive Cylindrical Screens. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '11). ACM, New York, 1021--1030.
[7]
G. Beyer, F. Köttner, M. Schiewe, I. Haulsen, and A. Butz. 2013. Squaring the Circle: How Framing Influences User Behavior around a Seamless Cylindrical Display. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '13). ACM, New York, 1729--1738.
[8]
F. Block, D. Wigdor, B.C. Phillips, M.S. Horn, and C. Shen. 2012. FlowBlocks: A multi-touch ui for crowd interaction. In Proceedings of the 25th annual ACM symposium on User interface software and technology (UIST '12). ACM, New York, 497--508.
[9]
F. Block, J. Hammerman, M. Horn, A. Spiegel, J. Christiansen, B. Phillips, J. Diamond, E.M. Evans, and C. Shen. 2015. Fluid Grouping: Quantifying Group Engagement around Interactive Tabletop Exhibits in the Wild. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '15). ACM New York, 867--876.
[10]
H. Brignull, and Y. Rogers. 2003. Enticing people to interact with large public displays in public spaces. In Proceedings of the 5th IFIP TC 13 international conference on Human-computer interaction (INTERACT '03). IOS Press, 17--24.
[11]
B. Brown, S. Reeves, and S. Sherwood. 2011. Into the wild: Challenges and opportunities for field trial methods. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '11). ACM, New York, 1657--1666.
[12]
S. Buisine, G. Besacier, A. Aoussat, and F. Vernier. 2012. How do interactive tabletop systems influence collaboration?. Computers in Human Behavior, 28(1), 49--59.
[13]
R.B. Cattell. 1971. Abilities: Their structure, growth, and action. Houghton Mifflin.
[14]
D. Carvalho, M. Bessa, and L. Magalhães, 2014. Different interaction paradigms for different user groups: An evaluation regarding content selection. In Proceedings of XV ACM International Conference on Hu-man Computer Interaction (Interaccion '14). ACM, New York, 40.
[15]
D. Carvalho, M. Bessa, L. Magalhães, and E. Carrapatoso. 2015. Performance evaluation of gesture-based interaction between different age groups using Fitts' Law. In Proceedings of XVI ACM International Conference on Human Computer Interaction (Interaccion '15). ACM, New York, 5.
[16]
L.K. Cheng, C.S. Der, M.S. Sidhu, and R. Omar. 2011. GUI vs. TUI: Engagement for Children with No Prior Computing Experience. Electronic Journal of Computer Science & Information Technology (eJCSIT), 3(1), 31--39.
[17]
A. Colley, L. Ventä-Olkkonen, J. Häkkilä, and F. Alt. 2015. Insights from Deploying See-Through Augmented Reality Signage in the Wild. In Proceedings of the 4th ACM International Symposium on Pervasive Displays (PerDis '15). ACM, New York, 179--185.
[18]
C. Cone, and K. Kendall. 1978. Space, time and family interaction: Visitor behavior at the Science Museum of Minnesota. Curator, 21, 345--258.
[19]
J. Diamond. 1986. The behavior of family groups in science museums. Curator, 29(20), 139--154.
[20]
D. Elkind. 1967. Egocentrism in adolescence. Child Development, 38(4), 1025--1034.
[21]
E.H. Erikson. 1980. Identity and the Life Cycle. W.W. Norton & Co. (1980, originally published in 1959.
[22]
A.C. Evans, K. Davis, J. Fogarty, and J.O. Wobbrock. 2017. Group Touch: Distinguishing Tabletop Users in Group Settings via Statistical Modeling of Touch Pairs. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '17). ACM, New York, 35--47.
[23]
J.A. Fails, A. Druin, M.L. Guha, G. Chipman, S. Simms, and W. Churaman. 2005. Child's Play: A Comparison of Desktop and Physical Interactive Environments. In Proceedings of 2005 conference on Interaction design and children (IDC '05). ACM, New York, 48--55.
[24]
L. Fosh, S. Benford, and B. Koleva. 2016. Supporting Group Coherence in a Museum Visit. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing (CSCW '16). ACM New York, 1--12.
[25]
U. Hinrichs, and A. Carpendale. 2011. Gestures in the wild: studying multi-touch gesture sequences on interactive tabletop exhibits. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '11). ACM, New York, 3023--3032.
[26]
M.S. Horn, E.T. Solovey, R.J. Crouser, and R.J.K. Jacob. 2009. Comparing the Use of Tangible and Graphical Programming Languages for Informal Science Education. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '09). ACM, New York, 975--984.
[27]
M. Horn, Z. A. Leong, F. Block, J. Diamond, E.M. Evans, B. Phillips, and C. Shen. 2012. Of BATs and APEs: an interactive tabletop game for natural history museums. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '12). ACM, New York, 2059--2068.
[28]
E. Hornecker. 2008. I don't understand it either, but it is cool - visitor interactions with a multi-touch table in a museum. In Proceedings of the 3rd IEEE International Workshop on Horizontal Interactive Human Computer Systems (TABLETOP '08). IEEE Press, New York, 113--120.
[29]
E. Hornecker, and E. Nicol. 2012. What do lab-based user studies tell us about in-the-wild behavior?: Insights from a study of museum interactives. In Proceedings of Designing Interactive Systems Conference (DIS '12). ACM, New York, 358--367.
[30]
H. Hwangbo, S.H. Yoon, B.S. Jin, Y.S. Han, and Y.G. Ji. 2013. A Study of Pointing Performance of Elderly Users on Smartphones. International Journal of Human-Computer Interaction, 29(9), 604--618.
[31]
J. Ichino, K. Isoda, A. Hanai, and T. Ueda. 2013. Effects of the Display Angle in Museums on Us-er's Cognition, Behavior, and Subjective Responses. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '13). ACM, New York, 2979--2988.
[32]
J. Ichino, K. Isoda, T. Ueda, and R. Satoh. 2016. Effects of the Display Angle on Social Behaviors of the People around the Display: A Field Study at a Museum. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing (CSCW '16). ACM, New York, 26--37.
[33]
G. Jacucci, A. Morrison, G.T. Richard, J. Kleimola, P. Peltonen, L. Parisi, and T. Laitinen. 2010. Worlds of information: designing for engagement at a public multi-touch display. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '10). ACM, New York, 2267--2276.
[34]
M. Jones, W. Harwood, D. Bainbridge, G. Buchanan, D. Frohlich, D. Rachovides, M. Frank, and M. Lalmas. 2008. "Narrowcast yourself": Designing for community storytelling in a rural Indian context. In Proceedings of the 7th ACM conference on Designing interactive systems (DIS '08). ACM, New York, 69--378.
[35]
R. Jose, H. Pinto, B. Silva, and A. Melro. 2013. Pins and posters: Paradigms for content publication on situated displays. IEEE Computer Graphics and Applications, 33(2), 64--72.
[36]
M. Kobayashi, A. Hiyama, T. Miura, C. Asakawa, M. Hirose, and T. Ifukube. 2011. Elderly User Evaluation of Mobile Touchscreen Interactions. In Proceedings of the 13th IFIP TC 13 international conference on Human-computer interaction (INTERACT 2011), 83--99.
[37]
M.T. Koppel, G. Bailly, J. Müller, and R. Walter. 2012. Chained displays: Configurations of public displays can be used to influence actor-, audience-, and passer-by behavior. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '12). ACM, New York, 317--326.
[38]
R. Larson, M.H. Richards. 1991. Daily companionship in late childhood and early adolescence: Changing developmental contexts. Child Development, 62(2), 284--300.
[39]
D. vom Lehn. 2013. Withdrawing from Exhibits: the interactional organisation of museum visits. In Interaction and Mobility: Language and the Body in Motion. (Linguae & litterae; Vol. 20). Berlin: Aldine de Gryter, 65--90.
[40]
D. vom Lehn, and C. Heath. 2016. Action at the exhibit face: video and the analysis of social interaction in museums and galleries. Journal of Marketing Management, 32(15--16), 1441--1457.
[41]
Louvre - DNP Museum Lab: http://www.museumlab.eu/
[42]
J. Ma, I. Liao, K.-L. Ma, and J. Frazier. 2012. Living Liquid: Design and Evaluation of an Exploratory Visualization Tool for Museum Visitors. IEEE Transactions on Visualization and Computer Graphics, 18(12) IEEE Press, New York, 2799--2808.
[43]
J. Ma, L. Sindorf, I. Liao, and J. Frazier. 2015. Using a Tangible Versus a Multi-touch Graphical User Interface to Support Data Exploration at a Museum Exhibit. In Proceedings of the Ninth International Conference on Tangible, Embedded and Embodied Interaction (TEI '15). ACM, New York, 33--40.
[44]
A. Manches, C. O'MAlley, and S. Benford. 2009. Physical Manipulation: Evaluating the Potential for Tangible Designs. In Proceedings of the Ninth International Conference on Tangible, Embedded and Embodied Interaction (TEI '09). ACM, New York, 77--84.
[45]
P. MarshAll, R. Fleck, A. Harris, J. Rick, E. Hornecker, Y. Rogers, N. Yuill, and N.S. Daltonm. 2009. Fighting for Control: Children's Embodied Interactions When Using Physical and Digital Representations. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '09). ACM, New York, 2149--2152.
[46]
P. MarshAll, R. Morris, Y. Rogers, S. Kreitmayer, and M. Davies. 2011. Rethinking 'multi-user': An in-the-wild study of how groups approach a walk-up-and-use tabletop interface. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '11). ACM, New York, 3033--3042.
[47]
MATRIX POWERTAG: http://www.matrix-inc.co.jp/
[48]
D.W. McDonald, J.F. McCarthy, S. Soroczak, D.H. Nguyen, and A.M. Rashid. 2008. Proactive displays: Supporting awareness in fluid social environments. ACM Transactions on Computer-Human Interaction (TOCHI), 14(4). ACM, New York.
[49]
N. Memarovic, A. F. Schieck, H.M. Schnädelbach, E. Kostopoulou, S. North, and L. Ye. 2015. Capture the Moment: "In the Wild" Longitudinal Case Study of Situated Snapshots Captured Through an Urban Screen in a Community Setting. In Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing (CSCW '15). ACM, New York, 242--253.
[50]
M. Mihajlov, E.L.-C. Law, and M. Springett. 2015. Intuitive learnability of touch gestures for technology-naïve older adults. Interacting with Computers, 27(3), 344--356.
[51]
L.G. Motti, N. Vigouroux, and P. Gorce. 2013. Interaction techniques for older adults using touchscreen devices: A literature review. In Proceedings of the 25th Conference on l'Interaction Homme-Machine (IHM '13). ACM, New York, 125--134.
[52]
L.G. Motti, N. Vigouroux, and P. Gorce. 2014. Drag-and-drop for older adults using touchscreen devices: Effects of screen sizes and interaction techniques on accuracy. In Proceedings of the 26th Conference on l'Interaction Homme-Machine (IHM '14). ACM, New York, 139--146.
[53]
J. Müller, R. Walter, G. Bailly, M. Nischt, and F. Alt. 2012. Looking Glass: A Field Study on No-ticing Interactivity of a Shop Window. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '12). ACM, New York, 297--306.
[54]
J. Müller, D. Eberle, and K. Tollmar. 2014. Communiplay: A Field Study of a Public Display Media Space. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '14), ACM, New York, 1415--1424.
[55]
D.E. Papalia, S.W. Olds, R.D. Feldman, and R. Kruk. 2004. A Child's World: Infancy through Adolescence. McGraw-Hill Ryerson Ltd.
[56]
P. Peltonen, E. Kurvinen, A. Salovaara, G. Jacucci, T. Ilmonen, J. Evans, A. Oulasvirta, and P. Saarikko. 2008. It's Mine, Don't Touch!: interactions at a large multi-touch display in a city centre. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '08). ACM, New York, 1285--1294.
[57]
A.M. Piper, R. Campbell, and J.D. Hollan. 2010. Exploring the accessibility and appeal of surface computing for older adult health care support. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '10). ACM, New York, 907--916.
[58]
S. Prange, V. Müller, D. Buschek, F. Alt. 2017. Quakequiz: a case study on deploying a playful display application in a museum context. In Proceedings of the 16th International Conference on Mobile and Ubiquitous Multimedia (MUM '17). ACM, New York, 49--56.
[59]
J. Roberts, A. Banerjee, A. Hong, S. McGee, M. Horn, and M. Matcuk. 2018. Digital Exhibit La-bels in Museums: Promoting Visitor Engagement with Cultural Artifacts. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '18). ACM, New York, 623.
[60]
Y. Rogers. 2011. Interaction design gone wild: striving for wild theory. Interactions, 18(4), 58--62.
[61]
C. Schmidt, J. Müller, and G. Bailly. 2013. Screenfinity: Extending the Perception Area of Content on Very Large Public Displays. In Proceedings of ACM SIGCHI Conference on Human Factors in Computing Systems (CHI '13). ACM, New York, 1719--1728.
[62]
R. Schroeter. 2012. Engaging new digital locals with interactive urban screens to collaboratively improve the city. In Proceedings of ACM 2012 conference on Computer Supported Cooperative Work (CSCW '12). ACM, New York, 227--236.
[63]
B. Serrell, and R. Adams. 1998. Paying attention: Visitors and museum exhibitions. American Association of Museums.
[64]
F. Steinberger, M. Foth, and F. Alt. 2014. Vote With Your Feet: Local Community Polling on Urban Screens. In Proceedings of International Symposium on Pervasive Displays (PerDis '14). ACM, New York, Article 44, 6 pages.
[65]
C. Stößel, and L. Blessing. 2010. Mobile Device Interaction Gestures for Older Users. In Proceedings of the 6th Nordic Conference on Human-Computer Interaction: Extending Boundaries (NordiCHI 2010). ACM, New York, 793--796.
[66]
P. Tolmie, S. Benford, C. Greenhalgh, T. Rodden, and S. Reeves. 2014. Supporting Group Interactions in Museum Visiting. In Proceedings of the 19th ACM Conference on Computer-Supported Cooperative Work & Social Computing (CSCW '14), ACM New York, 1049--1059.
[67]
W.-C. Tsai, and C.-F. Lee. 2009. A Study on the Icon Feedback Types of SmAll Touch Screen for the Elderly. In Proceedings of the 5th International Conference on Universal Access in Human-Computer Interaction - Addressing Diversity (UAHCI 2009), 5615, 422--431, LNCS.
[68]
J. Vines, G. Pritchard, P. Wright, P. Olivier, and K. Brittain. 2015. An Age Old Problem: Examining the Discourses of Ageing in HCI and Strategies for Future Research. ACM Transactions on Computer-Human Interaction (TOCHI), 22, 1(2). ACM, New York.
[69]
L. Xie, A. Antle, and N. Motamedi. 2008. Are Tangibles More Fun?: Comparing Children's Enjoyment and Engagement Using Physical, Graphical and Tangible User Interfaces. In Proceedings of the Ninth International Conference on Tangible, Embedded and Embodied Interaction (TEI '08). ACM, New York, 191--198.
[70]
U. von Zadow, P. Reipschläger, D. Bösel, A. Sellent, and R. Dachselt. 2016. YouTouch! Low-Cost User Identification at an Interactive Display Wall. In Proceedings of the International Working Conference on Advanced Visual Interfaces (AVI '16). ACM, New York, 144--151.

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences
CHItaly '19: Proceedings of the 13th Biannual Conference of the Italian SIGCHI Chapter: Designing the next interaction
September 2019
197 pages
ISBN:9781450371902
DOI:10.1145/3351995
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 23 September 2019

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. age
  2. in-the-wild
  3. interactive exhibit
  4. museum
  5. public display

Qualifiers

  • Research-article

Conference

CHItaly19

Acceptance Rates

CHItaly '19 Paper Acceptance Rate 23 of 47 submissions, 49%;
Overall Acceptance Rate 109 of 242 submissions, 45%

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • 0
    Total Citations
  • 238
    Total Downloads
  • Downloads (Last 12 months)71
  • Downloads (Last 6 weeks)2
Reflects downloads up to 25 Jan 2025

Other Metrics

Citations

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

Figures

Tables

Media

Share

Share

Share this Publication link

Share on social media