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Recommendations for sharing economy design based on user trust

Published: 22 October 2019 Publication History

Abstract

In this short paper, we present a set of recommendations derived from a qualitative analysis of the PROMISE framework based on trust in sharing economy systems. Sharing economy has been very successful in the past years, reaching an increasing number of users around worldwide. However, problems with trust among users and sharing economy systems have caused many issues for participants. Thus, the PROMISE framework was proposed to organize and capture the relevant aspects about trust in sharing economy systems. This paper briefly describes an analysis on how these trust aspects are dealt with in two popular sharing economy platforms: Airbnb and Couchsurfing. These results led us to propose a set of recommendations to designers of sharing economy systems who may want to address trust in their design.

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  1. Recommendations for sharing economy design based on user trust

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    cover image ACM Other conferences
    IHC '19: Proceedings of the 18th Brazilian Symposium on Human Factors in Computing Systems
    October 2019
    679 pages
    ISBN:9781450369718
    DOI:10.1145/3357155
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    • SBC: Brazilian Computer Society

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    New York, NY, United States

    Publication History

    Published: 22 October 2019

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    Author Tags

    1. SIM
    2. promise
    3. sharing economy
    4. trust

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    IHC '19
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    • SBC
    IHC '19: XVIII Brazilian Symposium on Human Factors in Computing Systems
    October 22 - 25, 2019
    Espírito Santo, Vitória, Brazil

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    IHC '19 Paper Acceptance Rate 56 of 165 submissions, 34%;
    Overall Acceptance Rate 331 of 973 submissions, 34%

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