abstract

Instructor led training and Certification - ITIL V4 Foundation

Author:
Gaurav Shekhar

The University of Texas at Dallas, Richardson, TX, USA

The University of Texas at Dallas, Richardson, TX, USA
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SIGITE '20: Proceedings of the 21st Annual Conference on Information Technology EducationOctober 2020Pages 355https://doi.org/10.1145/3368308.3415453

Published:07 October 2020Publication History

SIGITE '20: Proceedings of the 21st Annual Conference on Information Technology Education

Pages 355

ABSTRACT

ITIL 4 Foundation enables candidates to look at IT Service Management through an end-toend operating model for the creation, delivery and continual improvement of tech-enabled products and services.

References

AXELOS. ITIL Foundation Certification. Retrieved from https://www.axelos.com/certifications/itil-certifications/itil-foundation?ref=nfGoogle Scholar
PeopleCert. ITIL 4 Foundation: an introduction to ITIL 4. Retrieved from https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565Google Scholar

Index Terms

Instructor led training and Certification - ITIL V4 Foundation
1. Computing methodologies
  1. Artificial intelligence
2. Social and professional topics
  1. Professional topics
    1. Management of computing and information systems

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Published in
SIGITE '20: Proceedings of the 21st Annual Conference on Information Technology Education
October 2020
446 pages
ISBN:9781450370455
DOI:10.1145/3368308
General Chairs:
Deepak Khazanchi
University of Nebraska at Omaha, USA
,
Harvey Siy,
Program Chairs:
George Grispos,
Tenace Kwaku Setor
University of Nebraska at Omaha, USA
Copyright © 2020 Owner/Author
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.
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Publisher
Association for Computing Machinery
New York, NY, United States
Publication History
- Published: 7 October 2020
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Author Tags
business
itil v4
service delivery
service value
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- abstract
Conference

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Instructor led training and Certification - ITIL V4 Foundation

SIGITE '20: Proceedings of the 21st Annual Conference on Information Technology Education

ABSTRACT

References

Cited By

Index Terms

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