ABSTRACT
Smart cities utilize different devices not only to solve the increasingly serious urban resource shortage, environmental pollution, traffic congestion, security risks but also to identify concerns of citizens. Building a smart city is not free from using social networks that have changed citizen's daily life and becoming a new source of real-time information, so there is no doubt that sentiment analysis can contribute as important decision support. we take these challenges by presenting a set of features that have been used with machine learning techniques, sentiment analysis, text classification to extract the intelligence needed from social media feeds containing Moroccan dialects. A case scenario analyses the opinions of users concerning the traffic in three cities in Morocco is illustrated in the following.
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