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Service Design - Forensic Evaluation Model (SD-FEM): Towards a practical model for evaluation of a mobile application to support forensic clients with drug and alcohol addiction

Published: 10 January 2020 Publication History

Abstract

'eRecovery' is a suite of mobile software applications providing an adjunct to clinical support for clients with a substance addiction to help manage relapse behaviour. As part of working on the service design of eRecovery during a 12-month trial, we have created a practical model to organise, visualise and evaluate progress through the stages of adoption, appropriation and ongoing routine use of the client facing software. Factors in the model represent the positive and negative tensions that determine whether and how a client progresses to the next stage of use. Whilst the model has been created in the sensitive setting of justice and mental heath it is hoped that the structure will be able to be universally applied to commercial settings with appropriate positive and negative factors at each stage.

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Mary LARIMER, Rebecca PALMER, and Alan MARLATT, 1999. Relapse prevention. An overview of Marlatt's cognitive-behavioral model. Alcohol Research & Health 23(2):151 -- 160; and Dennis Donovan and Katie Witkiewitz. 2012. Relapse prevention: From radical idea to common practice. Addiction Research & Theory 20(3).
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Gustafson, David & Mctavish, Fiona & Chih, Ming-Yuan & Atwood, Amy & Johnson, Roberta & Boyle, Michael & Levy, Michael & Driscoll, Hilary & Chisholm, Steven & Dillenburg, Lisa & Isham, Andrew & Shah, Dhavan. 2014. A smartphone application to support recovery from alcoholism: a randomized clinical trial. JAMA Psychiatry. 71.
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Cited By

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  • (2022)How HCI Adopts Service DesignProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502128(1-14)Online publication date: 29-Apr-2022

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cover image ACM Other conferences
OzCHI '19: Proceedings of the 31st Australian Conference on Human-Computer-Interaction
December 2019
631 pages
ISBN:9781450376969
DOI:10.1145/3369457
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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  • HFESA: Human Factors and Ergonomics Society of Australia Inc.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 10 January 2020

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Author Tags

  1. evaluation model
  2. forensic
  3. justice
  4. mental health
  5. mobile
  6. service design

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  • Extended-abstract
  • Research
  • Refereed limited

Conference

OZCHI'19
OZCHI'19: 31ST AUSTRALIAN CONFERENCE ON HUMAN-COMPUTER-INTERACTION
December 2 - 5, 2019
WA, Fremantle, Australia

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Overall Acceptance Rate 362 of 729 submissions, 50%

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Cited By

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  • (2022)How HCI Adopts Service DesignProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3502128(1-14)Online publication date: 29-Apr-2022

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