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Robots in Need: How Patterns of Emotional Behavior Influence Willingness to Help

Published: 01 April 2020 Publication History

Abstract

This study explores how different patterns of robot emotional behavior influences people's intentions to help a robot requiring human assistance. In this online study, participants saw a set of videos of a robot receiving human help to get free of an obstruction, with different emotional behavior in each video. These initial results suggest that people would be more willing to aid a robot that showed either happy or sad behavior while stuck, compared to one that remained neutral. There was no influence of the behavior shown by the robot after being freed. This suggests that it is the behavior of the robot while stuck that is most influential in people's perceptions and intentions to interact with the robot. Furthermore, the finding that positive behavior increased intention to help suggests that behavior patterns that are unusual by human standards may be available to robots to gain assistance, but further work is required to identify whether this translates to actual helping.

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Cited By

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  • (2024)Encouraging Bystander Assistance for Urban Robots: Introducing Playful Robot Help-Seeking as a StrategyProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661505(2514-2529)Online publication date: 1-Jul-2024
  • (2024)From Agent Autonomy to Casual Collaboration: A Design Investigation on Help-Seeking Urban RobotsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642389(1-14)Online publication date: 11-May-2024
  • (2024)The Power of Opening Encounters in HRI: How Initial Robotic Behavior Shapes the Interaction that FollowsProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634996(203-212)Online publication date: 11-Mar-2024
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cover image ACM Conferences
HRI '20: Companion of the 2020 ACM/IEEE International Conference on Human-Robot Interaction
March 2020
702 pages
ISBN:9781450370578
DOI:10.1145/3371382
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Published: 01 April 2020

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Author Tags

  1. emotion
  2. empathy
  3. human-robot interaction
  4. prosocial

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Overall Acceptance Rate 192 of 519 submissions, 37%

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HRI '25
ACM/IEEE International Conference on Human-Robot Interaction
March 4 - 6, 2025
Melbourne , VIC , Australia

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Cited By

View all
  • (2024)Encouraging Bystander Assistance for Urban Robots: Introducing Playful Robot Help-Seeking as a StrategyProceedings of the 2024 ACM Designing Interactive Systems Conference10.1145/3643834.3661505(2514-2529)Online publication date: 1-Jul-2024
  • (2024)From Agent Autonomy to Casual Collaboration: A Design Investigation on Help-Seeking Urban RobotsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642389(1-14)Online publication date: 11-May-2024
  • (2024)The Power of Opening Encounters in HRI: How Initial Robotic Behavior Shapes the Interaction that FollowsProceedings of the 2024 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3610977.3634996(203-212)Online publication date: 11-Mar-2024
  • (2022)What Will It Take to Help a Stuck Robot?Proceedings of the 2022 ACM/IEEE International Conference on Human-Robot Interaction10.5555/3523760.3523879(797-801)Online publication date: 7-Mar-2022
  • (2022)With a Little Help of Humans. An Exploratory Study of Delivery Robots Stuck in Snow2022 31st IEEE International Conference on Robot and Human Interactive Communication (RO-MAN)10.1109/RO-MAN53752.2022.9900588(1023-1029)Online publication date: 29-Aug-2022
  • (2022)What Will It Take to Help a Stuck Robot? Exploring Signaling Methods for a Mobile Robot2022 17th ACM/IEEE International Conference on Human-Robot Interaction (HRI)10.1109/HRI53351.2022.9889426(797-801)Online publication date: 7-Mar-2022
  • (2021)Building a Collaborative Relationship between Human and Robot through Verbal and Non-Verbal InteractionCompanion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3434074.3447171(257-261)Online publication date: 8-Mar-2021

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