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Evaluating the Usability of New Software for Medication Management on a Social Robot

Published: 01 April 2020 Publication History

Abstract

As the world's population is rapidly ageing, social robots are being developed to help patients manage their chronic conditions at home. An important task for robots is to remind people of their medications. Although medication management systems aim to simplify the process of programming robots, these systems often suffer from usability issues that increase data entry errors. This study aimed to investigate whether cosmetic and validation changes in a social robot medication management system (Robogen) improved system usability and reduced medication errors. Forty participants underwent a 60-minute study during which they entered prescriptions using both the old and new systems in a random order. System usability and preference were assessed using questionnaires. Results showed that the new system (Robogen 2) had significantly higher usability scores and was preferred by the significant majority of participants (80%). This new system has been adopted for programming the robot in subsequent healthcare studies.

References

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Bangor, A., Kortum, P., and Miller, J., 2009. Determining what individual SUS scores mean: adding an adjective rating scale. J. Usability Studies 4, 3, 114--123.
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Broadbent, E., Garrett, J., Jepsen, N., Li Ogilvie, V., Ahn, H.S., Robinson, H., Peri, K., Kerse, N., Rouse, P., Pillai, A., and MacDonald, B., 2018. Using Robots at Home to Support Patients With Chronic Obstructive Pulmonary Disease: Pilot Randomized Controlled Trial. Journal of Medical Internet Research 20, 2, e45-e45. DOI= http://dx.doi.org/10.2196/jmir.8640.
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Datta, C., Tiwari, P., Hong Yul, Y., Broadbent, E., and MacDonald, B.A., 2012. Utilizing a closed loop medication management workflow through an engaging interactive robot for older people. In e-Health Networking, Applications and Services (Healthcom), 2012 IEEE 14th International Conference on, 313--316. DOI= http://dx.doi.org/10.1109/HealthCom.2012.6379427.
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LaCroix, A.Z., 2013. Editorial: Introducing the 2013 Volume of Epidemiologic Reviews on Aging. American Journal of Epidemiology 177, 5, 377--379. DOI= http://dx.doi.org/10.1093/aje/kwt011.

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  • (2023)Medication adherence management for in-home geriatric care with a companion robot and a wearable deviceSmart Health10.1016/j.smhl.2023.10043430(100434)Online publication date: Dec-2023
  • (2023)A biologically inspired decision-making system for the autonomous adaptive behavior of social robotsComplex & Intelligent Systems10.1007/s40747-023-01077-59:6(6661-6679)Online publication date: 29-May-2023
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cover image ACM Conferences
HRI '20: Companion of the 2020 ACM/IEEE International Conference on Human-Robot Interaction
March 2020
702 pages
ISBN:9781450370578
DOI:10.1145/3371382
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 01 April 2020

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Author Tags

  1. medication
  2. robot
  3. software
  4. usability

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  • CARES, The University of Auckland

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HRI '20
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Overall Acceptance Rate 192 of 519 submissions, 37%

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Cited By

View all
  • (2023)Conversational Agents for Dementia using Large Language Models2023 Mexican International Conference on Computer Science (ENC)10.1109/ENC60556.2023.10508610(1-7)Online publication date: 11-Sep-2023
  • (2023)Medication adherence management for in-home geriatric care with a companion robot and a wearable deviceSmart Health10.1016/j.smhl.2023.10043430(100434)Online publication date: Dec-2023
  • (2023)A biologically inspired decision-making system for the autonomous adaptive behavior of social robotsComplex & Intelligent Systems10.1007/s40747-023-01077-59:6(6661-6679)Online publication date: 29-May-2023
  • (2023)Creating Personalized Verbal Human-Robot Interactions Using LLM with the Robot MiniProceedings of the 15th International Conference on Ubiquitous Computing & Ambient Intelligence (UCAmI 2023)10.1007/978-3-031-48306-6_15(148-159)Online publication date: 25-Nov-2023
  • (2021)A User-Centered Agile Approach to the Development of a Real-World Social Robot Application for Reception AreasCompanion of the 2021 ACM/IEEE International Conference on Human-Robot Interaction10.1145/3434074.3447132(76-80)Online publication date: 8-Mar-2021
  • (2021)Socially Assistive Robots for Storytelling and Other Activities to Support Aging in PlaceMultimedia for Accessible Human Computer Interfaces10.1007/978-3-030-70716-3_6(145-172)Online publication date: 19-Feb-2021

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