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How do People Perceive Privacy and Interaction Quality while Chatting with a Crowd-operated Robot?

Published: 01 April 2020 Publication History

Abstract

The aim of this study is to understand users' experience and their perceived privacy, while interacting with a crowd-operated social robot. We conducted a between-subjects user study, wherein the robot broadcasts both audio and video to crowd workers in one condition, as opposed to broadcasting only the participants' audio cues in the other condition. A sample of 14 students took part in this study, and was divided into 2 groups (video and No-Video group). Participants were asked to use the help of a crowd-operated Pepper robot to find their next holiday destination. Once the interaction was completed, participants assessed the social intelligence, user experience and privacy aspects of the robot in both conditions. No significant differences were experienced by participants regarding social intelligence and user experience across both conditions. Interestingly, less privacy was perceived by the group with an audio-only broadcast feed compared to the audio-video feed.

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Cited By

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  • (2022)She is My Confidante! The Impacts of Social Responsiveness and Video Modality on Self-disclosure Toward CG-Based Anthropomorphic Agents in a Smart HomeInternational Journal of Social Robotics10.1007/s12369-022-00895-w14:7(1673-1686)Online publication date: 20-Jul-2022
  • (2020)Tell me more! Assessing interactions with social robots from speechPaladyn, Journal of Behavioral Robotics10.1515/pjbr-2021-001112:1(136-159)Online publication date: 12-Dec-2020

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cover image ACM Conferences
HRI '20: Companion of the 2020 ACM/IEEE International Conference on Human-Robot Interaction
March 2020
702 pages
ISBN:9781450370578
DOI:10.1145/3371382
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Published: 01 April 2020

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Author Tags

  1. privacy
  2. real-time crowdsourcing
  3. social robotics
  4. {web robotics

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Overall Acceptance Rate 192 of 519 submissions, 37%

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Cited By

View all
  • (2022)She is My Confidante! The Impacts of Social Responsiveness and Video Modality on Self-disclosure Toward CG-Based Anthropomorphic Agents in a Smart HomeInternational Journal of Social Robotics10.1007/s12369-022-00895-w14:7(1673-1686)Online publication date: 20-Jul-2022
  • (2020)Tell me more! Assessing interactions with social robots from speechPaladyn, Journal of Behavioral Robotics10.1515/pjbr-2021-001112:1(136-159)Online publication date: 12-Dec-2020

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