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The Moderating Effect of Artificial Intelligence Phobia on the Relationship between Trust and Product Promotion Effectiveness: An Exploratory Study

Published: 03 May 2020 Publication History

Abstract

This research aims to examine the moderating effect of artificial intelligence phobia (AI-phobia) on the relationship between perceived trust and product promotion effectiveness in a recommendation system. The perceived trust consists of three subtypes of trusts: competence trust, benevolence trust and integrity trust. The experimental result shows that the moderating effect is nonsignificant.

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  • (2025)AI Anxiety: Explication and Exploration of Effect on State Anxiety When Interacting with AI DoctorsComputers in Human Behavior: Artificial Humans10.1016/j.chbah.2025.100128(100128)Online publication date: Feb-2025
  • (2023)Artificial Intelligence and User Experience in reciprocity: Contributions and state of the artIntelligent Decision Technologies10.3233/IDT-23009217:1(73-125)Online publication date: 20-Apr-2023
  • (2023)The Effect of Using Hashtags on Consumer Engagement with The Promotion of Property Products2023 International Conference on Informatics, Multimedia, Cyber and Informations System (ICIMCIS)10.1109/ICIMCIS60089.2023.10349084(61-66)Online publication date: 7-Nov-2023

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  1. The Moderating Effect of Artificial Intelligence Phobia on the Relationship between Trust and Product Promotion Effectiveness: An Exploratory Study

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    cover image ACM Other conferences
    IC4E '20: Proceedings of the 2020 11th International Conference on E-Education, E-Business, E-Management, and E-Learning
    January 2020
    441 pages
    ISBN:9781450372947
    DOI:10.1145/3377571
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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    Published: 03 May 2020

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    Author Tags

    1. Artificial Intelligence Phobia
    2. Moderating Effect
    3. Promotion Effectiveness
    4. Recommendation Agents
    5. Trust

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    View all
    • (2025)AI Anxiety: Explication and Exploration of Effect on State Anxiety When Interacting with AI DoctorsComputers in Human Behavior: Artificial Humans10.1016/j.chbah.2025.100128(100128)Online publication date: Feb-2025
    • (2023)Artificial Intelligence and User Experience in reciprocity: Contributions and state of the artIntelligent Decision Technologies10.3233/IDT-23009217:1(73-125)Online publication date: 20-Apr-2023
    • (2023)The Effect of Using Hashtags on Consumer Engagement with The Promotion of Property Products2023 International Conference on Informatics, Multimedia, Cyber and Informations System (ICIMCIS)10.1109/ICIMCIS60089.2023.10349084(61-66)Online publication date: 7-Nov-2023

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