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Human behaviour centered design: developing a software system for cultural heritage

Published: 18 September 2020 Publication History

Abstract

This paper introduces an integrated framework for sustainability and urban security socio-technical systems. The focus is to design and develop a hardware/software system based on human expected and real behaviour.
The paper explains the steps taken through developing the Uffizi Museum crowd monitoring and queue management system. The goal of implementing such system was to remove queues outside the Museum which is in line with urban security and visitors comfort. We took advantage of a data-driven approach mapped on sustainability framework. Such approach which was fed with both real-time sensory data and prediction models, successfully eliminated long queues to access the museum. We took into consideration performance of software system as well to reduce the response time to a threshold that is compliant with real-time requirements. We started our experiments from fall 2016 and operationalized it in October, 2018. During this experimentation period, we learned a lot of lessons that we report in this paper.

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  • (2023)Emoticontrol: Emotions-based Control of User-Interfaces AdaptationsProceedings of the ACM on Human-Computer Interaction10.1145/35932277:EICS(1-29)Online publication date: 19-Jun-2023
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cover image ACM Conferences
ICSE-SEIS '20: Proceedings of the ACM/IEEE 42nd International Conference on Software Engineering: Software Engineering in Society
June 2020
106 pages
ISBN:9781450371254
DOI:10.1145/3377815
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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  • KIISE: Korean Institute of Information Scientists and Engineers
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Published: 18 September 2020

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Author Tags

  1. crowd monitoring
  2. cultural heritage
  3. empirical study
  4. queue management
  5. software engineering
  6. sustainability

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Cited By

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  • (2024)Challenges and Opportunities for Sustainable Engineering: Products, Services, Technologies, and Social Inclusivity with a Gender ApproachSustainability10.3390/su1605188816:5(1888)Online publication date: 25-Feb-2024
  • (2024)Research status and development direction of smart heritage: a bibliometric review (1994-2024)Journal of Asian Architecture and Building Engineering10.1080/13467581.2024.2397104(1-24)Online publication date: 13-Oct-2024
  • (2023)Emoticontrol: Emotions-based Control of User-Interfaces AdaptationsProceedings of the ACM on Human-Computer Interaction10.1145/35932277:EICS(1-29)Online publication date: 19-Jun-2023
  • (2023)Emotional Internet of Behaviors: A QoE-QoS Adjustment MechanismArtificial Intelligence in HCI10.1007/978-3-031-35891-3_1(3-22)Online publication date: 23-Jul-2023
  • (2022)Designing Internet of Behaviors Systems2022 IEEE 19th International Conference on Software Architecture (ICSA)10.1109/ICSA53651.2022.00020(124-134)Online publication date: Mar-2022
  • (2022)Intelligent Building Evacuation: From Modeling Systems to BehaviorsDisaster Management and Information Technology10.1007/978-3-031-20939-0_7(111-129)Online publication date: 27-Dec-2022
  • (2021)IoT4EmergencyACM SIGSOFT Software Engineering Notes10.1145/3437479.343748946:1(33-36)Online publication date: 1-Feb-2021
  • (2021)Human Behavior-Oriented Architectural DesignSoftware Architecture10.1007/978-3-030-86044-8_9(134-143)Online publication date: 13-Sep-2021
  • (2021)Enhancing museums' attractiveness through digitization: An investigation of Italian medium and large‐sized museums and cultural institutionsInternational Journal of Tourism Research10.1002/jtr.249424:2(202-215)Online publication date: 13-Oct-2021

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