Su-Tzu Hsieh
ABSTRACT
A failure implementation of enterprise resource planning, ERP System can be a disaster for organizations, as the fee of a ERP system is sky-high. Furthermore, a familiar user of an ERP system is required an exhaustive business knowledge to analysis business operation flows to diagnose and solve business problems. These complex business analysis, diagnose and issues solving may require mentoring rather than training of a particular skill. There is, however, only very limited research addresses to the effects of mentoring on ERP system implementation. This paper argues that mentoring can play an important role of moderating in affecting user's perceived usefulness, satisfaction and intention to continue use.
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Index Terms
- The Moderating Effects of Mentoring in ERP Systems
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