ABSTRACT
The rapid development of ICT in Indonesia encourages governments to implement e-government for supporting their services so they can improve their service delivery, strengthen accountability, and increase transparency. Unfortunately, there is a major drawback regarding the implementation of e-government. One of the drawbacks is that most organizations develop silos online services. This condition reflects a lack of e-government inter-organizational integrations. E-government integration among organizations or agencies is necessary to promote a more efficient process, accurate information, and seamless services, which are the objectives of the e-government itself. E-government integration is a complicated process as stakeholders need to consider and plan several factors to make it successful. This study identified the types of e-government inter-organizational integrations through a systematic literature review using the Kitchenham method. The study reveals the success factors which need to be concerned to implement e-government successfully. This study can be used as a reference by stakeholders to initiate an implementation of e-government inter-organizational integration.
- S.-J. Eom and J. H. Kim, "Information sharing success in Korean metropolitan governments: Combining multi-level factors with fuzzy-set analysis," in ACM International Conference Proceeding Series, 2017, vol. Part F1282, pp. 279--288.Google Scholar
- R. Othman, M H Razali, "Electronic Government Systems Interoperability Model," J. Telecommun. Electron. Comput. Eng., vol. 9, no. 3--4 Special Issue, pp. 1--9, 2017.Google Scholar
- Y.-J. Yang, T.-M. Wu, "Exploring the determinants of cross-boundary information sharing in the public sector: An e-Government case study in Taiwan," J. Inf. Sci., vol. 40, no. 5, pp. 649--668, 2014.Google ScholarDigital Library
- N. Zhang, Z. Lu, and Y. Shou, "The dominant role of governing structure in a cross-sector collaboration in developing China: two case studies of information integration in local government one-stop services," Inf. Technol. Dev., vol. 23, no. 3, pp. 554--578, 2017.Google ScholarDigital Library
- S. Bigdeli, Alinaghi Ziaee Kamal, Muhammad Mustafa de Cesare, "Electronic information sharing in local government authorities: Factors influencing the decision-making process," Int. J. Inf. Manage., vol. 33, no. 5, pp. 816--830, 2013.Google ScholarCross Ref
- T. C. Chiang, L., & Hsieh, "Information integration to create an infrastructure: Facilitating public service provisioning in Taiwan," Electron. J. E-Government, vol. 5, pp. 29--42, 2007.Google Scholar
- G. Goldkuhl, "The challenges of interoperability in E-government: Towards a conceptual refinement," in SIG E-Government Workshop, 2008.Google Scholar
- H. J. (Jochen) Scholl and R. Klischewski, "E-Government Integration and Interoperability: Framing the Research Agenda," Int. J. Public Adm., vol. 30, no. 8--9, pp. 889--920, Jul. 2007.Google Scholar
- K. Layne and J. Lee, "Developing fully functional E-government: A four-stage model," Gov. Inf. Q., vol. 18, no. 2, pp. 122--136, 2001.Google ScholarCross Ref
- M. Y. Olumoye and I. Govender, "An empirical investigation of factors influencing integrated e-Government implementation in Nigeria: A case of housing and urban development agency," Electron. J. Inf. Syst. Dev. Ctries., vol. 84, no. 1, 2018.Google ScholarCross Ref
- H. Ben Sta, "Quality and the efficiency of data in 'Smart-Cities'," Futur. Gener. Comput. Syst., vol. 74, pp.409--416, 2017.Google ScholarCross Ref
- L. Sundberg, "Risk and Decision in Collaborative e-Government: An Objectives-Oriented Approach," Electron. J. E-Government, vol. 14, no. 1, pp. 36--47, Jun. 2016.Google Scholar
- T. Nam and T. A. Pardo, "Understanding Municipal Service Integration: An Exploratory Study of 311 Contact Centers," J. Urban Technol., vol. 21, no. 1, pp. 55--76, 2014.Google ScholarCross Ref
- B. Kitchenham, O. Pearl Brereton, D. Budgen, M. Turner, J. Bailey, and S. Linkman, "Systematic literature reviews in software engineering - A systematic literature review," Inf. Softw. Technol., vol. 51, no. 1, pp. 7--15, 2009.Google ScholarDigital Library
- F. M. Al-Balushi, M. Bahari, and A. A. Rahman, "Defining e-Government integration and its objective: A systematic literature review," in 2016 3rd International Conference on Computer and Information Sciences (ICCOINS), 2016, pp. 13--18.Google Scholar
- F. M. Córdova, C. Durán, and R. Galindo, "Comparative analysis of ICT in public-private systems: The OHIM case in the European Union and the Internal Revenue System in Chile," in Procedia Computer Science, 2014, vol. 31, pp. 95--104.Google ScholarCross Ref
- J. R. Gil-Garcia and D. S. Sayogo, "Government inter-organizational information sharing initiatives: Understanding the main determinants of success," Gov. Inf. Q., vol. 33, no. 3, pp. 572--582, 2016.Google ScholarCross Ref
- J. Mahdzur, S I Salim, "Information systems integration factors in organization: Towards government information systems sustainability," J. Theor. Appl. Inf. Technol., vol. 71, no. 2, pp. 235--250, 2015.Google Scholar
- M. J. Park, T. Dulambazar, and J. J. Rho, "The effect of organizational social factors on employee performance and the mediating role of knowledge sharing: focus on e-government utilization in Mongolia," Inf. Dev., vol. 31, no. 1, pp. 53--68, 2015.Google ScholarCross Ref
- E. W. Welch, M. K. Feeney, and C. H. Park, "Determinants of data sharing in U.S. city governments," Gov. Inf. Q., vol. 33, no. 3, pp. 393--403, 2016.Google ScholarCross Ref
- N. J. Al-Khafaji, A. J. K. Shittu, and W. R.-Z. S. Osman, "G2G interaction among local agencies in developing countries based on diffusion of innovations theory," in 2014 4th International Conference on Digital Information and Communication Technology and Its Applications, DICTAP 2014, 2014, pp. 125--131.Google Scholar
- J. Brugger, M. Fraefel, and R. Riedl, "Raising acceptance of cross-border eID federation in e-Government and e-Business," in Proceedings of the European Conference on e-Government, ECEG, 2014, vol. 2014-Janua, pp. 59--68.Google Scholar
- J. O. Dr. Fatile, "Electronic Governance: Myth or Opportunity for Nigerian Public Administration?," Int. J. Acad. Res. Bus. Soc. Sci., vol. 2, 2012.Google Scholar
- M. Katsonis and A. Botros, "Digital Government: A Primer and Professional Perspective," Aust. J. Public Adm., vol. 74, no.1, pp. 42--52, 2015.Google ScholarCross Ref
Index Terms
- E-Government Inter-Organizational Integration: Types and Success Factors
Recommendations
Inter-Organisational Collaboration towards Process Integration in the Public Sector. E-Government Collaboration in Egypt
HICSS '06: Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 01This paper demonstrates the importance of collaboration between government departments as a backbone for inter-organizational integration between agencies such as ministries. We argue that the challenges related to e-government adoption can be partially ...
Enacting inter-organizational e-government in the Mexican federal government
dg.o '06: Proceedings of the 2006 international conference on Digital government researchThis poster will present the results of a research project that investigates inter-organizational e-government in the Mexican federal government. These are e-government initiatives that involve a high degree of collaboration among multiple government ...
Open government and e-government: democratic challenges from a public value perspective
Special issue on Open Government and Public Participation: Issues and Challenges in Creating Public ValueWe argue that the Obama Administration's Open Government Initiative blurs distinctions between e-democracy and e-government by incorporating historically democratic practices. now enabled by emerging technology. within administrative agencies. We ...
Comments