Human Capital and Their Affect in Service Quality Dimensions
Authors: 
Mariam Ibrahim hamood al Karaawi, Azhara Aziz jasim alobeidi, Marwah Abdulkareem Mahmood ZuhairaAuthors Info & Claims
Mariam Ibrahim hamood al Karaawi, Azhara Aziz jasim alobeidi, Marwah Abdulkareem Mahmood ZuhairaAuthors Info & ClaimsPages 232 - 236
Abstract
The purpose of this study is to investigate the effect of human capital components on quality of educational service through its dimensions. questionnaire were used to extract the components of human capital (HC) that affect the service quality dimensions. These results were then tested using program SPSS, EXCEL. Each components of HC was then tested on the service quality (SQ) using correlation, regression coefficient.
The analysis yielded five HC components, which were termed as Knowledge, Experience, skill, Innovation and Talent. It was found that all Knowledge, Experience, skill, Innovation and job-related talent significantly positively predict the SQ. The study offered experiential data to support the contention that university should develop and engage capabilities of lecturers to enhance the quality of educational service.
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- Human Capital and Their Affect in Service Quality Dimensions
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Published In
January 2020
258 pages
ISBN:9781450376907
DOI:10.1145/3378936
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Published: 07 March 2020
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ICSIM '20
ICSIM '20: The 3rd International Conference on Software Engineering and Information Management
January 12 - 15, 2020
NSW, Sydney, Australia
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