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Cognitive work of hypothesis exploration during anomaly response

Published: 20 March 2020 Publication History

Abstract

A look at how we respond to the unexpected.

References

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Allspaw, J. Trade-offs under pressure: Heuristics and observations of teams resolving Internet service outages. Master's thesis. Lund University, Lund, Sweden, 2015.
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Chow, R., Christoffersen, K., Woods, D.D. A model of communication in support of distributed anomaly response and replanning. In Proceedings of the Human Factors and Ergonomics Society Annual Meeting 44, 1 (2000). Sage Publications, 34--37.
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Cook, R.I. Above the line, below the line. Commun. ACM 63, 3 (Mar. 2020), 43--46.
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Klein, G. et al. Macrocognition. IEEE Intelligent Systems 18, (2003), 81--85.
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Woods, D.D. Process tracing methods for the study of cognition outside of the experimental psychology laboratory. Decision making in Action: Models and Methods. G.A. Klein, J. Orasanu, R. Calderwood, C E. Zsambok, eds. CT: Ablex Publishing, Westport, CT, 1993, 228--251.
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Woods, D.D. Cognitive demands and activities in dynamic fault management: Abductive reasoning and disturbance management. Human Factors in Alarm Design. N.A. Stanton, ed. Taylor & Francis, Bristol, PA, 1994, 63--92.
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Woods, D.D., ed. STELLA: Report from the SNAFUcatchers Workshop on Coping with Complexity, 2017; https://snafucatchers.github.io.
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Woods, D.D. The strategic agility gap: how organizations are slow and stale to adapt in a turbulent world. Human and Organizational Factors in High-Risk Companies. F. Daniellou and R. Amalberti, eds. Foundation for Industrial Safety Culture, Toulouse, France, 2018.
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Woods, D.D. and Hollnagel, E. Anomaly response. Joint Cognitive Systems: Patterns in Cognitive Systems Engineering. CRC/Taylor & Francis, Boca Raton, 2006, 69--95.
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Cited By

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  • (2024)Resolving the Command–Adapt Paradox: Guided Adaptability to Cope with ComplexityCompliance and Initiative in the Production of Safety10.1007/978-3-031-45055-6_8(73-87)Online publication date: 15-Feb-2024
  • (2023)Accounting for socio-technical resilience in software engineering2023 IEEE/ACM 16th International Conference on Cooperative and Human Aspects of Software Engineering (CHASE)10.1109/CHASE58964.2023.00012(31-36)Online publication date: May-2023
  • (2022)"I needed to solve their overwhelmness": How System Administration Work was Affected by COVID-19Proceedings of the ACM on Human-Computer Interaction10.1145/35551156:CSCW2(1-30)Online publication date: 11-Nov-2022
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Published In

cover image Communications of the ACM
Communications of the ACM  Volume 63, Issue 4
April 2020
115 pages
ISSN:0001-0782
EISSN:1557-7317
DOI:10.1145/3389339
Issue’s Table of Contents
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 20 March 2020
Published in CACM Volume 63, Issue 4

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Cited By

View all
  • (2024)Resolving the Command–Adapt Paradox: Guided Adaptability to Cope with ComplexityCompliance and Initiative in the Production of Safety10.1007/978-3-031-45055-6_8(73-87)Online publication date: 15-Feb-2024
  • (2023)Accounting for socio-technical resilience in software engineering2023 IEEE/ACM 16th International Conference on Cooperative and Human Aspects of Software Engineering (CHASE)10.1109/CHASE58964.2023.00012(31-36)Online publication date: May-2023
  • (2022)"I needed to solve their overwhelmness": How System Administration Work was Affected by COVID-19Proceedings of the ACM on Human-Computer Interaction10.1145/35551156:CSCW2(1-30)Online publication date: 11-Nov-2022
  • (2020)Revealing the critical role of human performance in softwareCommunications of the ACM10.1145/338046863:5(64-67)Online publication date: 20-Apr-2020

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