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RecSeats: A Hybrid Convolutional Neural Network Choice Model for Seat Recommendations at Reserved Seating Venues

Published:22 September 2020Publication History

ABSTRACT

Predicting locational choices (i.e., where one chooses to sit) is a challenging task because preferences are highly heterogeneous and depend not only on the location of the seats in the environment but also on the location of others. In the present research, we propose RecSeats - a framework to predict locational choices. The framework augments individual-level discrete choice models with a convolutional neural network (CNN) which can capture higher order interactions between features of available seats. The framework is flexible and can accommodate complexity in real-world locational choice data such as variability in the number of tickets purchased and the number and locations from past purchases. Applied to both locational choice experiment data and to ticketing data from a large North-American concert hall, we show that augmenting individual-level discrete choice models with a CNN consistently provides strong predictive accuracy.

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  • Published in

    cover image ACM Conferences
    RecSys '20: Proceedings of the 14th ACM Conference on Recommender Systems
    September 2020
    796 pages
    ISBN:9781450375832
    DOI:10.1145/3383313

    Copyright © 2020 ACM

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    Publication History

    • Published: 22 September 2020

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