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Pervasive displays for public transport: an overview of ubiquitous interactive passenger services

Published: 04 June 2020 Publication History

Abstract

Useful and easy-to-use digital passenger services are one component for increasing the overall attractiveness of public transportation. In this paper, we provide an overview and a critical review of the current state of interactive passenger services through a case study involving mobile apps as well as situated public screens at two major stations. By relating the identified key features to prior research in the field, we identify trends and opportunities for impactful future research. We found that intermodal routing and ticketing in today's mobile apps are sophisticated, yet socializing features and interactive applications on public screens lag behind research in this field. Promising future research opportunities include improving personalization and investigating trust in public transportation and its digital services.

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Cited By

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  • (2024)Public Assistive Displays: Employing Public Interactive Displays to Improve Public Transport Access 4AllExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650890(1-8)Online publication date: 11-May-2024
  • (2024)The exciting potential and daunting challenge of using GPS human-mobility data for epidemic modelingNature Computational Science10.1038/s43588-024-00637-04:6(398-411)Online publication date: 19-Jun-2024
  • (2024)Digital technologies of transportation-related communication: Review and the state-of-the-artTransportation Research Interdisciplinary Perspectives10.1016/j.trip.2023.10098723(100987)Online publication date: Jan-2024
  • Show More Cited By

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      cover image ACM Conferences
      PerDis '20: Proceedings of the 9TH ACM International Symposium on Pervasive Displays
      June 2020
      104 pages
      ISBN:9781450379861
      DOI:10.1145/3393712
      • Conference Chairs:
      • Vanessa Cobus,
      • Sarah Prange,
      • General Chair:
      • Sarah Clinch,
      • Program Chairs:
      • Enrico Rukzio,
      • Jan Gugenheimer
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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      Published: 04 June 2020

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      Author Tags

      1. mobile apps
      2. passenger services
      3. personalization
      4. public screens
      5. public transport
      6. ticketing
      7. trust

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      PerDis '20 Paper Acceptance Rate 12 of 21 submissions, 57%;
      Overall Acceptance Rate 213 of 384 submissions, 55%

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      View all
      • (2024)Public Assistive Displays: Employing Public Interactive Displays to Improve Public Transport Access 4AllExtended Abstracts of the CHI Conference on Human Factors in Computing Systems10.1145/3613905.3650890(1-8)Online publication date: 11-May-2024
      • (2024)The exciting potential and daunting challenge of using GPS human-mobility data for epidemic modelingNature Computational Science10.1038/s43588-024-00637-04:6(398-411)Online publication date: 19-Jun-2024
      • (2024)Digital technologies of transportation-related communication: Review and the state-of-the-artTransportation Research Interdisciplinary Perspectives10.1016/j.trip.2023.10098723(100987)Online publication date: Jan-2024
      • (2023)Passenger Perceptions, Information Preferences, and Usability of Crowding Visualizations on Public Displays in Transit Stations and VehiclesProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581241(1-15)Online publication date: 19-Apr-2023
      • (2023)Future directions in human mobility scienceNature Computational Science10.1038/s43588-023-00469-43:7(588-600)Online publication date: 3-Jul-2023
      • (2022)Interactive Public Displays and Wheelchair Users: Between Direct, Personal and Indirect, Assisted InteractionProceedings of the 35th Annual ACM Symposium on User Interface Software and Technology10.1145/3526113.3545662(1-17)Online publication date: 29-Oct-2022
      • (2022)Personalized, context-aware communication in multimodal public transportProceedings of the 30th ACM Conference on User Modeling, Adaptation and Personalization10.1145/3503252.3534363(326-330)Online publication date: 4-Jul-2022
      • (2021)RETRACTED ARTICLE: Creating a ubiquitous learning environment using IoT in transportationSoft Computing - A Fusion of Foundations, Methodologies and Applications10.1007/s00500-021-06018-327:2(1213-1213)Online publication date: 16-Aug-2021

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