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The Prevalence of Musculoskeletal Disorders among Workers in Outlets and Warehouses of Courier Service Industry

Published: 29 May 2020 Publication History

Abstract

Most of the courier companies offer both courier service and cargo delivery/shipping. Thus, the courier service industry is classified under Warehousing and Support Activities for Transportation (WSAT) and Postal and Courier Activities (PCA) of the Philippine Standard Industrial Classification (PSIC). The musculoskeletal disorder (MSD) under WSAT and PCA on 2013 totals to 1075 or 56.76% of occupational diseases. The researchers aimed to conduct ergonomic assessment in the outlets and hubs of one of the largest courier companies in the Philippines. The researchers gathered information about the demographics, work methods, workplace design and working conditions of the workers through survey questionnaires, interviews and observations. The prevalence of the MSD of workers in hubs is more serious compared to those in outlets. The most affected body part of workers is lower back. Factors affecting outlet customer service representatives are the setup, table height, frequency of exercise, proper lifting, years working, weekly working days, sitting hours, postures, workplace design and transaction rates. For the workers in hubs, the significant factors that affect them are the frequency of exercise, standing time, workplace design, weekly overtime, age, transaction rates, and whether they know about proper lifting. This paper proposes an ergonomically designed workplace and recommends strategies to reduce the worker's MSD in courier service industry.

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Cited By

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  • (2024)Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry: A Case Study from Kuantan, MalaysiaJurnal Optimasi Sistem Industri10.25077/josi.v23.n1.p61-75.202423:1(61-75)Online publication date: 10-Jul-2024
  • (2024)Semi-immersive Virtual Environment to Evaluate Working Conditions in Logistic Tasks Using NIOSH MethodDesign Tools and Methods in Industrial Engineering III10.1007/978-3-031-52075-4_36(319-327)Online publication date: 7-Feb-2024
  • (2023)Risk factors of musculoskeletal disorders in loading and unloading tasks of couriersWork10.3233/WOR-22011676:1(135-145)Online publication date: 11-Sep-2023

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  1. The Prevalence of Musculoskeletal Disorders among Workers in Outlets and Warehouses of Courier Service Industry

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    MSIE '20: Proceedings of the 2020 2nd International Conference on Management Science and Industrial Engineering
    April 2020
    341 pages
    ISBN:9781450377065
    DOI:10.1145/3396743
    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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    • College of Technology Management, National Tsing Hua University, Taiwan

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    Publication History

    Published: 29 May 2020

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    Author Tags

    1. Courier service industry
    2. Ergonomics
    3. Musculoskeletal disorder
    4. Workplace design

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    View all
    • (2024)Ergonomic Risk Assessment of Warehouse Workers in the Courier Service Industry: A Case Study from Kuantan, MalaysiaJurnal Optimasi Sistem Industri10.25077/josi.v23.n1.p61-75.202423:1(61-75)Online publication date: 10-Jul-2024
    • (2024)Semi-immersive Virtual Environment to Evaluate Working Conditions in Logistic Tasks Using NIOSH MethodDesign Tools and Methods in Industrial Engineering III10.1007/978-3-031-52075-4_36(319-327)Online publication date: 7-Feb-2024
    • (2023)Risk factors of musculoskeletal disorders in loading and unloading tasks of couriersWork10.3233/WOR-22011676:1(135-145)Online publication date: 11-Sep-2023

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