Ting-Wei Wu
ABSTRACT
Researchers have developed systems estimating mobile users’ receptivity for instant messaging (IM) [4]. However, it remains unclear how users would like their estimated status to be presented to their IM contacts. We developed an Android application that estimated a user’s receptivity status and conducted a mixed-method study with 37 IM users to understand how they wanted their estimated status to be presented, including ESM and semi-structured interviews. We found that participants preferred a textual presentation to show their receptivity status over both numeric and graphical presentation. Also, participants more often modified the status from showing interruptibility to showing attentiveness and/or responsiveness than the other way. It was because participants wanted their status more informative of how fast they could read and respond to messages. Participants also more often decreased their receptivity level than increased it to show that they were busy, either real or fake.
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