Alexander G. Mirnig
Alexander Meschtscherjakov
ABSTRACT
Driverless shuttles bear different and novel challenges for passengers. One of these is related to capacity management, as such shuttles are often smaller (usually from 6 to 12 seats) with limited capacities to (re-)assign seating, control reservations, or arrange travels for groups that exceed a shuttle’s capacity. Since a bus driver is missing, passengers need to resolve conflicts or uncertainties on their own, unless additional systems provide such support. In this paper, we present the results from a laboratory study, in which we investigated passenger needs in relation to booking and reserving spots (seats, standing spots, and strollers) in an automated shuttle. We found that such functionalities have a low-to-medium impact on an overall scale but could constitute exclusion criteria for more vulnerable parts of the population, such as older adults, families with small children, or physically impaired individuals.
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