Tzu-Chieh Lin
Hao-Ping Lee
ABSTRACT
Research shows that smartphone users often attend to phone notifications that are in the middle of the notification list. This suggests a mismatch between the display order and the users' attendance order on the notifications. Yet, we know little about how users would like their notifications to be sorted and presented. This paper presents the preliminary results of a mixed-methods study of the difference between smartphone users' attendance order and their desired display order of smartphone notifications. Our preliminary results show that a mismatch between attendance order and desired display order existed in nearly half of cases. Specifically, many users desired certain categories of notifications to be placed higher in their notification drawers than their actual notification-attendance behaviors would tend to suggest. Additionally, while our participants felt that some notifications have low-attractiveness senders or content, such as shopping-related ones, they would want the system to give them a higher priority.
- V. Pejovic and M. Musolesi. 2014. InterruptMe: Designing intelligent prompting mechanisms for pervasive applications. In Proceedings of the 2014 ACM International Joint Conference on Pervasive and Ubiquitous Computing. ACM, New York, NY, USA, 897--908.Google Scholar
- Abhinav Mehrotra, Veljko Pejovic, Jo Vermeulen, Robert Hendley, and Mirco Musolesi. 2016. My phone and me: Understanding people's receptivity to mobile notifications. In Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems. ACM, 1021--1032.Google ScholarDigital Library
- Hao-Ping Lee, Kuan-Yin Chen, Chih-Heng Lin, Chia-Yu Chen, Yu-Lin Chung, Yung-Ju Chang, Chien-Ru Sun. 2019. Does who matter? Studying the impact of relationship characteristics on receptivity to mobile IM messages. In Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems. ACM, 1--12.Google ScholarDigital Library
- Abhinav Mehrotra, Mirco Musolesi, Robert Hendley, and Veljko Pejovic. 2015. Designing content-driven intelligent notification mechanisms for mobile applications. In Proceedings of the 2015 ACM International Joint Conference on Pervasive and Ubiquitous Computing. ACM, New York, NY, USA, 813--824.Google ScholarDigital Library
- Liam D. Turner, Stuart M. Allen, Roger M. Whitaker. 2019. The influence of concurrent mobile notifications on individual responses. International Journal of Human-Computer Studies, 132, 70--80.Google ScholarDigital Library
- Human Interface Guidelines from https://developer.apple.com/design/human-interface-guidelines/ios/overview/mac-catalyst/Google Scholar
- https://material.io/design/platform-guidance/android-notifications.html#behaviorGoogle Scholar
- A. Visuri, N. van Berkel, T. Okoshi, J. Goncalves, and V. Kostakos. 2019. Understanding smartphone notifications' user interactions and content importance. International Journal of Human-Computer Studies, Vol. 128, 72--85.Google ScholarDigital Library
- Sahami Shirazi, A., Henze, N., Dingler, T., Pielot, M., Weber, D., & Schmidt, A. (2014, April). Large-scale assessment of mobile notifications. In Proceedings of the SIGCHI conference on Human factors in computing systems, 3055--3064.Google ScholarDigital Library
Index Terms
- A preliminary investigation of the mismatch between attendance order and desired display order of smartphone notifications
Recommendations
“Put it on the Top, I’ll Read it Later”: Investigating Users’ Desired Display Order for Smartphone Notifications
CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing SystemsSmartphone users do not deal with notifications strictly in the order they are displayed, but sometimes read them from the middle, suggesting a mismatch between current systems’ display order and users’ needs. We therefore used mixed methods to ...
In-situ investigation of notifications in multi-device environments
UbiComp '16: Proceedings of the 2016 ACM International Joint Conference on Pervasive and Ubiquitous ComputingSmart devices have arrived in our everyday lives. Being able to notify the user about events is a core feature of these devices. Related work investigated interruptions caused by notifications on single devices. In this paper, we investigate ...
What do smartphone users do when they sense phone notifications?
UbiComp '17: Proceedings of the 2017 ACM International Joint Conference on Pervasive and Ubiquitous Computing and Proceedings of the 2017 ACM International Symposium on Wearable ComputersSmartphone users receive a variety of notifications on their phone every day. To understand how smartphone users deal with notifications, recent mobile receptivity research has started studying notification management and attendance behavior. However, ...
Comments