Carolien van den Berg
ABSTRACT
This paper presents findings from a pilot project, of an ongoing Design-Based Research (DBR) initiative, where students in an Information Systems (IS) module proposed social, digital innovations for complex problems within marginalised communities in Cape Town, South Africa. The aim of the pilot project was to develop digital innovations that recognise agency in communities through lived experiences and local knowledge. An urban planning perspective was introduced to contextualise socio-environmental challenges to ground social innovations in reality and encourage a sustainable uptake of digital innovations by communities. The IS student projects emphasised empathy, storytelling and prototyping as part of a design thinking process which both incorporated and influenced the conceptual model presented in this paper. This conceptual model informed by four design principles of - relationality, reflexivity, responsiveness and recognition - is offered as an enrichment for a learning environment. It foregrounds the development of competencies for collaborative problem solving and ultimately transdisciplinary knowledge creation.
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