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The Design of COVID Alert NY in Six Parables

Published: 08 May 2021 Publication History

Abstract

A multi-disciplinary team of volunteers collaborated with New York State to design the COVID contact tracing app for its residents (COVID Alert NY). Facing a myriad of constraints and conflicting forces, we conducted 13 evaluation studies, using 5 UX methods, in 10 weeks. These studies revealed over 150 usability and attitudinal issues, many of which were prioritized and addressed before launch on Oct 1, 2020. We selected six stories in which to convey some of the lessons we learned: parables, if you will, for UX practice.

References

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Cathleen Wharton, John Rieman, Clayton Lewis, and Peter Polson, 1991. The Cognitive Walkthrough: A practitioner's guide. In J. Nielsen & R. L. Mack (Eds.), Usability inspections methods (pp. 105-140). New York: Wiley. (Also available as Technical Report 93-07, University of Colorado at Boulder, https://www.colorado.edu/ics/sites/default/files/attached-files/93-07.pdf)
[2]
Columbia Business School. Sept 18, 2020. Designing for Public Safety: What We Learned from UX Design Studies of the NYS Contact Tracing App. Video (Sep 18, 2020). Retrieved October 12, 2020 from https://www.youtube.com/watch?v=h3Z4pZzT_Cc&t=2195s
[3]
Bruce W. Tuckman. 1965. Developmental sequence in small groups. Psychological Bulletin 63, 6, 384–399. https://doi.org/10.1037/h0022100
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HSE Ireland. 2020. COVID Tracker App - how the app works. Video (July 7, 2020). Retrieved October 12, 2020 from https://www.youtube.com/watch?v=N_od75g70JM
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Medical Protection Society. 2015. Consent to Medical Treatment in Ireland An MPS Guide for Clinicians. Retrieved October 12, 2020 from https://www.medicalprotection.org/docs/default-source/pdfs/Booklet-PDFs/ireland-booklets/consent-to-medical-treatment-in-ireland—an-mps-guide-for-clinicians.pdf?sfvrsn=0#:∼:text=Section%2023%20of%20The%20Non,surgical%2C%20medical%20or%20dental%20treatment
[6]
Michael Morgan. (2017) Increasing Your Research Velocity with Visual Data Collection. UX Matters post (April 24, 2017). Retrieved October 12, 2020 from https://www.uxmatters.com/mt/archives/2017/04/increasing-your-research-velocity-with-visual-data-collection.php
[7]
Jeff Sauro, PhD. 2012. Ten things to know about the Single Ease Question (SEQ). Blog post (October 30, 2012). Retrieved October 12, 2020 from https://measuringu.com/seq10/
[8]
Ries, Eric. 2011. The Lean Startup: How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses. Crown Publishing Group. New York, USA.
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Frederick F. Reichheld 2003. One number you need to grow. Harvard Business Review, 81, 12, 46-54, 124.

Cited By

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  • (2023)Not Only for Contact TracingProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/35703486:4(1-26)Online publication date: 11-Jan-2023

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cover image ACM Conferences
CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems
May 2021
2965 pages
ISBN:9781450380959
DOI:10.1145/3411763
Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the Owner/Author.

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Published: 08 May 2021

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  1. COVID-19
  2. mobile app design
  3. research methods

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  • (2023)Not Only for Contact TracingProceedings of the ACM on Interactive, Mobile, Wearable and Ubiquitous Technologies10.1145/35703486:4(1-26)Online publication date: 11-Jan-2023

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