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Critical Moments: Supporting Homeless Journeys Through Design

Published: 08 May 2021 Publication History

Abstract

Individuals facing homelessness navigate through different moments and situations that bring specific challenges to their lives. A thorough investigation of their ‘journeys’ through such a difficult experience can provide new opportunities about how technologies can support individuals through homelessness. Based on a qualitative interview study involving nine individuals struggling with homelessness in an Australian city, we aimed to understand and trace critical moments of their struggles through a ‘journey tracking’ exercise. Our findings unpacked challenges and everyday resilient practices surrounding homelessness and the role technology can play in it. We discuss implications around developing services to provide emergency support to the homeless population based on our findings.

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Cited By

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  • (2023)The Human Behind the Data: Reflections from an Ongoing Co-Design and Deployment of a Data-Navigation Interface for Front-Line Emergency Housing Shelter StaffExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585694(1-7)Online publication date: 19-Apr-2023
  • (2023)“Who is the right homeless client?”: Values in Algorithmic Homelessness Service Provision and Machine Learning ResearchProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581010(1-21)Online publication date: 19-Apr-2023

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cover image ACM Conferences
CHI EA '21: Extended Abstracts of the 2021 CHI Conference on Human Factors in Computing Systems
May 2021
2965 pages
ISBN:9781450380959
DOI:10.1145/3411763
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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Published: 08 May 2021

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  1. Design
  2. Homelessness
  3. Qualitative Research

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Cited By

View all
  • (2023)The Human Behind the Data: Reflections from an Ongoing Co-Design and Deployment of a Data-Navigation Interface for Front-Line Emergency Housing Shelter StaffExtended Abstracts of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544549.3585694(1-7)Online publication date: 19-Apr-2023
  • (2023)“Who is the right homeless client?”: Values in Algorithmic Homelessness Service Provision and Machine Learning ResearchProceedings of the 2023 CHI Conference on Human Factors in Computing Systems10.1145/3544548.3581010(1-21)Online publication date: 19-Apr-2023

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