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Reducing Uncertainty and Offering Comfort: Designing Technology for Coping with Interpersonal Racism

Published: 07 May 2021 Publication History

Abstract

Ranging from subtle to overt, unintentional to systemic, navigating racism is additional everyday work for many people. Yet the needs of people who experience racism have been overlooked as a fertile ground for better technology. Through a series of workshops we call Foundational Fiction, we engaged BIPOC (Black, Indigenous, People of Color) in participatory design to identify qualities of technology that can support people coping before, during, and after a racist interaction. Participants developed storyboards for digital tools that offer advice, predict consequences, identify racist remarks and intervene, educate both targets and perpetrators about interpersonal and systemic racism, and more. In the paper we present our workshop method utilizing interactive fiction, participants’ design concepts, prevalent themes (reducing uncertainty and offering comfort), and we provide critical analysis of the complexity of technology in these contexts. This work identifies specific opportunities for exploring anti-racist social tools.

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    CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems
    May 2021
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