research-article

Designing for Emotional Well-being: Integrating Persuasion and Customization into Mental Health Technologies

Authors:

Kathryn E. Ringland,

Madhu ReddyAuthors Info & Claims

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Article No.: 542, Pages 1 - 13

https://doi.org/10.1145/3411764.3445771

Published: 07 May 2021 Publication History

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

Designing for Emotional Well-being: Integrating Persuasion and Customization into Mental Health Technologies

Pages 1 - 13

Abstract
Supplementary Material
References

Abstract

A growing body of work has emphasized the need for customizability and flexibility in mobile health technologies to increase support user autonomy. However, customization may be burdensome for people with motivational and cognitive challenges, such as those with mental illnesses, and the optimal level and type of customizability are unclear. Based on 32 interviews with people who experience symptoms of depression and anxiety, we examine how individuals use and customize mental health apps to manage their symptoms. Our findings suggest that participants’ engagement with the apps is affected by their level of energy and motivation, depending on the severity of symptoms. Customization is deemed desirable when the required user effort does not exceed users’ mental and motivational capacity and when ample resources are available. We discuss how customizable systems can increase autonomy without overburdening users in the context of mental health.

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cover image ACM Conferences

CHI '21: Proceedings of the 2021 CHI Conference on Human Factors in Computing Systems

May 2021

10862 pages

ISBN:9781450380966

DOI:10.1145/3411764

General Chairs:
Yoshifumi Kitamura
Tohoku University, Japan
,
Aaron Quigley
University of New South Wales, Australia
,
Program Chairs:
Katherine Isbister
University of California Santa Cruz, USA
,
Takeo Igarashi
The University of Tokyo, Japan
,
Publications Chairs:
Pernille Bjørn
University of Copenhagen, Denmark
,
Steven Drucker
Microsoft Research, USA

Copyright © 2021 ACM.

Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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SIGCHI: ACM Special Interest Group on Computer-Human Interaction

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Association for Computing Machinery

New York, NY, United States

Publication History

Published: 07 May 2021

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Research
Refereed limited

Funding Sources

National Institute of Mental Health

Conference

CHI '21

Sponsor:

SIGCHI

CHI '21: CHI Conference on Human Factors in Computing Systems

May 8 - 13, 2021

Yokohama, Japan

Acceptance Rates

Overall Acceptance Rate 6,199 of 26,314 submissions, 24%

Upcoming Conference

CHI 2025

Sponsor:
sigchi

ACM CHI Conference on Human Factors in Computing Systems

April 26 - May 1, 2025

Yokohama , Japan

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Livermon SMichel AZhang YPetz KToner ERucker MBoukhechba MBarnes LTeachman B(2025)A mobile intervention to reduce anxiety among university students, faculty, and staff: Mixed methods study on users’ experiencesPLOS Digital Health10.1371/journal.pdig.00006014:1(e0000601)Online publication date: 7-Jan-2025
https://doi.org/10.1371/journal.pdig.0000601
Kumar DBhawna Narzary D(2024)Exploring the Utility of Emotion Recognition Systems in HealthcareUsing Machine Learning to Detect Emotions and Predict Human Psychology10.4018/979-8-3693-1910-9.ch011(245-271)Online publication date: 12-Apr-2024
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McCallum CCampbell MVines JRapley TEllis JDeary VHackett K(2024)A Smartphone App to Support Self-Management for People Living With Sjögren's Syndrome: Qualitative Co-Design WorkshopsJMIR Human Factors10.2196/5417211(e54172)Online publication date: 17-Apr-2024
https://doi.org/10.2196/54172
Asimakopoulos GAsimakopoulos SSpillers F(2024)“It tracks me!”: An analysis of apple watch nudging and user adoption mechanismsHealth Informatics Journal10.1177/1460458224129140530:4Online publication date: 14-Nov-2024
https://doi.org/10.1177/14604582241291405
Bhattacharjee AGong ZWang BLuckcock TWatson EAbellan EGutman LHsu AWilliams J(2024)"Actually I Can Count My Blessings": User-Centered Design of an Application to Promote Gratitude Among Young AdultsProceedings of the ACM on Human-Computer Interaction10.1145/36869368:CSCW2(1-29)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686936
Seberger JChoung HSnyder JDavid P(2024)Better Living Through Creepy Technology? Exploring Tensions Between a Novel Class of Well-Being Apps and Affective Discomfort in App CultureProceedings of the ACM on Human-Computer Interaction10.1145/36372998:CSCW1(1-39)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637299
Kalanadhabhatta MMateo Santana AMayorga LRahman TGanesan DGrabell A(2024)Multi-stakeholder Perspectives on Mental Health Screening Tools for ChildrenProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642604(1-15)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642604
Wani AJoshi INahvi NSingh P(2024)"Unrest and trauma stays with you!": Navigating mental health and professional service-seeking in KashmirProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642507(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642507
Kitson ASlovak PAntle A(2024)Supporting Cognitive Reappraisal With Digital Technology: A Content Analysis and Scoping Review of Challenges, Interventions, and Future DirectionsProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642488(1-17)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642488
Chen YWoodward JBista DZhang XSingh IObajemu OShankar MRoss KRuiz JAnthony L(2024)Investigating Contextual Notifications to Drive Self-Monitoring in mHealth Apps for Weight MaintenanceProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3641993(1-21)Online publication date: 11-May-2024
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