skip to main content
10.1145/3421937.3421981acmotherconferencesArticle/Chapter ViewAbstractPublication PagespervasivehealthConference Proceedingsconference-collections
research-article

Emotional Alignment Between Older Adults and Online Personalities: Implications for Assistive Technologies

Published: 02 February 2021 Publication History

Abstract

We elicited the emotional ratings of 22 older adults (> 50yrs) to a visual presentation of a set of six manually curated online seller personalities, taken from the world wide web and homogenized (filtered and cleaned). We found significant correlations between the ratings the participants provided about the seller's emotional self (and their own), and their tendency to buy a generic memory product from the same seller. We further found a correlation between the variance in the ratings of sellers and the tendency to buy. Overall the paper shows that the sentiments portrayed by online memory supplement sellers is a significant element in the marketability of the product. This has implications for the design and deployment of effective eHealth resources, as well as for development of emotionally aligned online presences and virtual assistants for older adults seeking to live more independently in the face of memory impairments such as Alzheimer's.

References

[1]
Shlomo Berkovsky, Jill Freyne, and Harri Oinas-Kukkonen. 2012. Influencing individually: fusing personalization and persuasion. ACM Transactions on Interactive Intelligent Systems (TiiS) 2, 2 (2012), 9.
[2]
Timothy W Bickmore and Rosalind W Picard. 2005. Establishing and maintaining long-term human-computer relationships. ACM Transactions on Computer-Human Interaction (TOCHI) 12, 2 (2005), 293--327.
[3]
Donn Byrne and Don Nelson. 1965. Attraction as a linear function of proportion of positive reinforcements. Journal of Personality and Social Psychology 1, 6 (1965), 659--663.
[4]
Andry Chowanda, Martin Flintham, Peter Blanchfield, and Michel Valstar. 2016. Playing with social and emotional game companions. In International Conference on Intelligent Virtual Agents. Springer, 85--95.
[5]
Nicola Diviani, Bas van den Putte, Stefano Giani, and Julia CM van Weert. 2015. Low health literacy and evaluation of online health information: a systematic review of the literature. Journal of medical Internet research 17, 5 (2015), e112.
[6]
Eamonn Fahy, Rohan Hardikar, Adrian Fox, and Sean Mackay. 2014. Quality of patient health information on the Internet: reviewing a complex and evolving landscape. The Australasian medical journal 7, 1 (2014), 24.
[7]
Leon Festinger and Nathan Maccoby. 1964. On resistance to persuasive communications. The Journal of Abnormal and Social Psychology 68, 4 (1964), 359.
[8]
B. J. Fogg. 2002. Persuasive Technology: Using Computers to Change What We Think and Do. Ubiquity 2002, December, Article 5 (Dec. 2002).
[9]
Adrian Furnham. 1990. Language and personality. (1990).
[10]
Moojan Ghafurian, Neil Budnarain, and Jesse Hoey. 2019. Role of Emotions in Perception of Humanness of Virtual Agents. In Proc. International Conference on Autonomous Agents and Multiagent Systems (AAMAS). Montreal, Canada.
[11]
David R Heise. 1987. Affect control theory: Concepts and model. Journal of Mathematical Sociology 13, 1-2 (1987), 1--33.
[12]
David R Heise. 2007. Expressive order: Confirming sentiments in social actions. Springer Science & Business Media.
[13]
Morten Hertzum, Hans H.K Andersen, Verner Andersen, and Camilla B Hansen. 2002. Trust in information sources: seeking information from people, documents, and virtual agents. Interacting with Computers 14, 5 (10 2002), 575--599.
[14]
Jesse Hoey, Craig Boutilier, Pascal Poupart, Patrick Olivier, Andrew Monk, and Alex Mihailidis. 2013. People, Sensors, Decisions: Customizable and Adaptive Technologies for Assistance in Healthcare. ACM Trans. Interact. Intell. Syst. 2, 4, Article 20 (Jan. 2013), 36 pages.
[15]
Jesse Hoey, Pascal Poupart, Axel von Bertoldi, Tammy Craig, Craig Boutilier, and Alex Mihailidis. 2010. Automated handwashing assistance for persons with dementia using video and a partially observable Markov decision process. Computer Vision and Image Understanding 114, 5 (2010), 503--519.
[16]
Daniel Kahneman. 2011. Thinking, fast and slow. Macmillan.
[17]
Alexandra König, Linda E Francis, and Jesse Hoey. 2018. Emotionally adaptive technologies for people with dementia. Alzheimer's & Dementia: The Journal of the Alzheimer's Association 14, 7 (2018), P208.
[18]
Alexandra König, Linda E. Francis, Aarti Malhotra, and Jesse Hoey. 2016. Defining Affective Identities in Elderly Nursing Home Residents for the Design of an Emotionally Intelligent Cognitive Assistant. In Proceedings of the 10th EAI International Conference on Pervasive Computing Technologies for Healthcare (PervasiveHealth '16). ICST (Institute for Computer Sciences, Social-Informatics and Telecommunications Engineering), ICST, Brussels, Belgium, Belgium, 206--210.
[19]
Alexandra König, Aarti Malhotra, Jesse Hoey, and Linda E Francis. 2016. Designing personalized prompts for a virtual assistant to support elderly care home residents. In Proceedings of the 10th EAI International Conference on Pervasive Computing Technologies for Healthcare. 278--282.
[20]
Luyuan Lin, Stephen Czarnuch, Aarti Malhotra, Lifei Yu, Tobias Schröder, and Jesse Hoey. 2014. Affectively Aligned Cognitive Assistance using Bayesian Affect Control Theory. In Proc. of International Workconference on Ambient Assisted Living (IWAAL). Springer, Belfast, UK, 279--287.
[21]
François Mairesse and Marilyn A. Walker. 2010. Towards personality-based user adaptation: psychologically informed stylistic language generation. User Modeling and User-Adapted Interaction 20, 3 (01 Aug 2010), 227--278.
[22]
Alex Mihailidis, Jennifer N Boger, Tammy Craig, and Jesse Hoey. 2008. The COACH prompting system to assist older adults with dementia through handwashing: An efficacy study. BMC geriatrics 8, 1 (2008), 28.
[23]
Youngme Moon and Clifford I Nass. 1996. Adaptive agents and personality change: complementarity versus similarity as forms of adaptation. In Conference companion on Human factors in computing systems. ACM, 287--288.
[24]
Harri Oinas-Kukkonen and Marja Harjumaa. 2009. Persuasive systems design: Key issues, process model, and system features. Communications of the Association for Information Systems 24, 1 (2009), 28.
[25]
Charles E. Osgood, William H. May, and Murray S. Miron. 1975. Cross-Cultural Universals of Affective Meaning. University of Illinois Press.
[26]
Julie M Robillard and Tanya L Feng. 2017. Health advice in a digital world: quality and content of online information about the prevention of AlzheimerâĂŹs disease. Journal of Alzheimer's Disease 55, 1 (2017), 219--229.
[27]
Adriana Tapus and Maja J. Matarić. 2008. Socially Assistive Robots: The Link between Personality, Empathy, Physiological Signals, and Task Performance. AAAI Spring Symposium (2008), 133--141. http://www.aaai.org/Papers/Symposia/Spring/2008/SS-08-04/SS08-04-021.pdf
[28]
Ning Wang, W. Lewis Johnson, Richard E. Mayer, Paola Rizzo, Erin Shaw, and Heather Collins. 2008. The politeness effect: Pedagogical agents and learning outcomes. International Journal of Human-Computer Studies 66, 2 (2008), 98--112.
[29]
Peter L Wright. 1973. The cognitive processes mediating acceptance of advertising. Journal of marketing research (1973), 53--62.

Cited By

View all
  • (2023)“Robot Like Me” Revisited - An Alternative Approach of Measuring Human and Agent Personalities and Its Impact on Reported Intention to UseProceedings of the 11th International Conference on Human-Agent Interaction10.1145/3623809.3623817(46-54)Online publication date: 4-Dec-2023
  • (2022)Examining Identity as a Variable of Health Technology Research for Older Adults: A Systematic ReviewProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517621(1-24)Online publication date: 29-Apr-2022

Index Terms

  1. Emotional Alignment Between Older Adults and Online Personalities: Implications for Assistive Technologies

        Recommendations

        Comments

        Information & Contributors

        Information

        Published In

        cover image ACM Other conferences
        PervasiveHealth '20: Proceedings of the 14th EAI International Conference on Pervasive Computing Technologies for Healthcare
        May 2020
        446 pages
        ISBN:9781450375320
        DOI:10.1145/3421937
        Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

        In-Cooperation

        • EAI: The European Alliance for Innovation

        Publisher

        Association for Computing Machinery

        New York, NY, United States

        Publication History

        Published: 02 February 2021

        Permissions

        Request permissions for this article.

        Check for updates

        Author Tags

        1. Affect Control Theory
        2. assistive technology
        3. emotion
        4. trust

        Qualifiers

        • Research-article
        • Research
        • Refereed limited

        Funding Sources

        • NCE-25000-2015

        Conference

        PervasiveHealth '20

        Acceptance Rates

        PervasiveHealth '20 Paper Acceptance Rate 55 of 116 submissions, 47%;
        Overall Acceptance Rate 55 of 116 submissions, 47%

        Contributors

        Other Metrics

        Bibliometrics & Citations

        Bibliometrics

        Article Metrics

        • Downloads (Last 12 months)9
        • Downloads (Last 6 weeks)2
        Reflects downloads up to 18 Feb 2025

        Other Metrics

        Citations

        Cited By

        View all
        • (2023)“Robot Like Me” Revisited - An Alternative Approach of Measuring Human and Agent Personalities and Its Impact on Reported Intention to UseProceedings of the 11th International Conference on Human-Agent Interaction10.1145/3623809.3623817(46-54)Online publication date: 4-Dec-2023
        • (2022)Examining Identity as a Variable of Health Technology Research for Older Adults: A Systematic ReviewProceedings of the 2022 CHI Conference on Human Factors in Computing Systems10.1145/3491102.3517621(1-24)Online publication date: 29-Apr-2022

        View Options

        Login options

        View options

        PDF

        View or Download as a PDF file.

        PDF

        eReader

        View online with eReader.

        eReader

        Figures

        Tables

        Media

        Share

        Share

        Share this Publication link

        Share on social media