Clouds are heavy!: A storm of relevant project-related terms to support newcomers' onboarding
Pages 319 - 324
Abstract
Both distributed and collocated software teams use collaborative communication channels, such as instant messaging (IM) tools, to support software development and management tasks. Furthermore, when teams use IM tools, relevant software-related discussions end up stored in these tools' log files. This research aims to investigate how we can extract and use projects' knowledge from developers' IM logs to support newcomers' onboarding. We propose an approach based on data-mining techniques to automatically obtain frequent software-related discussions from the developer's IM logs, extracting what we call the Project's Frequent Knowledge (PFK). We assessed the proposed approach evaluating three newcomers' knowledge acquisition regarding a software project. The results demonstrated that, on average, 70% of the frequent software-related discussions identified in this study were useful to determine the PFK, and newcomers were able to comprehend software related issues by analyzing the PFK. Our findings indicate the usefulness of the proposed approach to extract software knowledge from developers' IM logs and support newcomers' onboarding. Moreover, a conducted follow-up interview involving newcomers and the team's project manager revealed the feasibility of using PFK on knowledge transfer and acquisition.
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Index Terms
- Clouds are heavy!: A storm of relevant project-related terms to support newcomers' onboarding
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Published In
October 2020
901 pages
ISBN:9781450387538
DOI:10.1145/3422392
- General Chairs:
- Everton Cavalcante,
- Francisco Dantas,
- Thais Batista
Copyright © 2020 ACM.
© 2020 Association for Computing Machinery. ACM acknowledges that this contribution was authored or co-authored by an employee, contractor or affiliate of a national government. As such, the Government retains a nonexclusive, royalty-free right to publish or reproduce this article, or to allow others to do so, for Government purposes only.
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Published: 21 December 2020
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