Hanifah Muslimah Az-zahra
ABSTRACT
Ruang Guru has been Indonesia's most popular online tutoring platform in 2019. This platform is intended for primary to high school students in understanding school curriculums, as well as helping with exams. However, teens may have a low success rate because of their overconfident behavior. Their undeveloped skills require simple and relatable applications. This fact raises the question of whether teenage students are able to learn through this e-learning. This study aims to find user experience problems in this e-learning application that might impact student learning success. The evaluation of the learning experience of e-learning should not only be related to usability but also instructional design aspects. This study evaluates an online tutor mobile application using the heuristic evaluation method by referring to the usability and instructional design heuristics. The results found 28 problems. Some problems were beyond determined heuristics. The mean calculation of severity level indicates minor problems that have a low improvement priority.
- M Arshavskiy. 2013. Instructional Design for ELearning: Essential Guide to Creating Successful ELearning Courses. Your eLearning World. Retrieved from https://books.google.co.id/books?id=aoHanQEACAAJGoogle Scholar
- Luciana Freire, Pedro Arezes, and José Campos. 2012. A literature review about usability evaluation methods for e-learning platforms. Work 41, (2012), 1038--1044. Google ScholarCross Ref
- Marc Hassenzahl. 2005. The Thing and I: Understanding the Relationship Between User and Product.. 31--42. Google ScholarCross Ref
- Marc Hassenzahl. 2008. User Experience (UX): Towards an Experiential Perspective on Product Quality. In Proceedings of the 20th Conference on L'Interaction Homme-Machine (IHM '08), ACM, New York, NY, USA, 11--15. Google ScholarDigital Library
- International Organization for Standardization. 2018. ISO 9241-11:2018 Ergonomics of human-system interaction --- Part 11: Usability: Definitions and concepts. Retrieved from https://www.iso.org/obp/ui/#iso:std:iso:9241:-11:ed-2:v1:enGoogle Scholar
- Jakob Joyce, Alita; Nielsen. 2019. Teenager's UX: Designing for Teens. Nielsen Norman Group, https://www.nngroup.com/articles/usability-of-webs. Retrieved July 20, 2020 from https://www.nngroup.com/articles/usability-of-websites-for-teenagers/Google Scholar
- Walter Nakamura, Elaine Oliveira, and Tayana Conte. 2018. TUXEL: A Technique for User experience Evaluation in e-Learning. In Anais dos Workshops do VII Congresso Brasileiro de Informática na Educação (CBIE 2018), Brazilian Computer Society (Sociedade Brasileira de Computação - {SBC}). Google ScholarCross Ref
- Jakob Nielsen. 1992. Finding Usability Problems through Heuristic Evaluation. In Proceedings of the SIGCHI Conference on Human Factors in Computing Systems (CHI '92), Association for Computing Machinery, New York, NY, USA, 373--380. Google ScholarDigital Library
- Jakob Nielsen. 1994. 10 Heuristics for User Interface Design: Article by Jakob Nielsen. Retrieved July 27, 2020 from https://www.nngroup.com/articles/ten-usability-heuristics/Google Scholar
- Jakob Nielsen. 1994. Heuristic Evaluation: How-To: Article by Jakob Nielsen. Retrieved August 4, 2020 from https://www.nngroup.com/articles/how-to-conduct-a-heuristic-evaluation/Google Scholar
- Jakob Nielsen. 1994. Severity Ratings for Usability Problems: Article by Jakob Nielsen. Retrieved August 4, 2020 from https://www.nngroup.com/articles/how-to-rate-the-severity-of-usability-problems/Google Scholar
- Jakob Nielsen. 1995. Usability Problems Found by Heuristic Evaluation (Jakob Nielsen). Retrieved August 4, 2020 from https://www.nngroup.com/articles/usability-problems-found-by-heuristic-evaluation/Google Scholar
- T Reeves, Lisa Benson, Dean Elliott, Michael Grant, Doug Holschuh, Beaumie Kim, Hyeonjin Kim, Erick Lauber, and Christian Loh. 2002. Usability and Instructional Design Heuristics for E-Learning Evaluation.Google Scholar
- Euphemia Wong. 2020. Heuristic Evaluation: How to Conduct a Heuristic Evaluation | Interaction Design Foundation. Retrieved August 4, 2020 from https://www.interaction-design.org/literature/article/heuristic-evaluation-how-to-conduct-a-heuristic-evaluationGoogle Scholar
- Rosa Yáñez Gómez, Daniel Cascado Caballero, and José-Luis Sevillano. 2014. Heuristic Evaluation on Mobile Interfaces: A New Checklist. Sci. World J. 2014, (2014), 434326. Google ScholarCross Ref
- Panagiotis Zaharias. 2008. Cross-Cultural Differences in Perceptions of E-Learning Usability: An Empirical Investigation. J. Technol. Hum. Interact. 4, (2008), 1--26.Google Scholar
- Panagiotis Zaharias, Konstantina Vassilopoulou, and Angeliki Poulymenakou. 2002. Designing On-Line Learning Courses: Implications for Usability. Sci. J. Appl. Inf. Technol. 1, (2002).Google Scholar
- Ruangguru. Retrieved July 20, 2020 from https://ruangguru.com/general/aboutGoogle Scholar
Index Terms
- Learning experience evaluation of indonesia online tutoring mobile application using heuristic for E-learning
Recommendations
Improving Undergraduates' Experience of Online Learning and Involvement: An Innovative Online Pedagogy
As educators and teachers pay more attention to the applications of educational technologies and websites to help students achieve satisfactory learning outcomes, it is necessary to develop effective teaching methods integrated with technologies for ...
The effects of web-based learning experience, perceived-initiative, and perceived-performance on learners' attitudes toward mobile learning
This study explored the effects of prior web-based learning experience, perceived-initiative, and perceived-performance on learners' attitudes toward a mobile learning system designed to enhance novices' reflective thinking and problem-solving through ...
An Online Learning Community Integrated with Web-Enhanced Collaborative Learning and Self-Regulated Learning
This paper investigates two aspects of the growing trend towards collaborative learning CL and self-regulated learning SRL in higher education by examining students' computing skills in a blended learning environment. The author redesigned a course and ...
Comments