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The role of organizational citizenship behavior and strategic alignment in increasing the generation of public value through digital transformation

Published: 29 October 2020 Publication History

Abstract

Digital transformation is currently a hot topic. Despite the concept still lacks a clear definition, it forms part of many initiatives in private and public organizations. Digital transformation in the private sector is shaping citizens' expectations of what a public service needs to deliver. However, the concept is new, and it is not yet evident which factors influence or drive digital transformation. Based on the literature, we identified that competencies for digital transformation, civil servant behavior, Information Technology (IT)-business alignment, and IT governance play a critical role in achieving public value as a result of digital transformation initiatives. This research aims to study the relationship among these variables. A descriptive-confirmative study was operationalized through a survey with 1202 Brazilian civil servants from 23 states (out of 27). A research instrument was developed and validated. The respondents are high-level managers involved with digital transformation-related initiatives. All hypotheses were confirmed through partial least squares structural equation modeling (PLS-SEM) data analysis. Results reveal digital transformation-enabled public value depends on the competencies related to digital transformation, being influenced by the behavior of civil servants (based on organizational citizenship behavior) and IT-business alignment. Additionally, IT governance influences these two variables. The results also show that some managerial and governance competencies are needed as a way digital transformation initiatives create public value. The same occurs with teams: they need to be focused on the best interest of the organizations, which is aligned with individual, group, and intra-organizational and inter-organizational competencies related to digital transformation. The main theoretical contribution is the development and validation of the theoretical model and the research instrument. The main contribution for organizations is the identification that some primary conditions needs to be fulfilled in the organization to start digital transformation initiatives.

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  • (2024)The Impact of Digital Government Initiatives on Public Value Creation: Evidence from Ho Chi Minh City –VietnamRevista de Gestão Social e Ambiental10.24857/rgsa.v18n2-09218:2(e04892)Online publication date: 4-Mar-2024
  • (2024)IT Outsourcing Vendor Selection for Digital Transformation Projects in Public Sector using Interval-Valued Spherical Fuzzy AHPSakarya University Journal of Science10.16984/saufenbilder.115676728:6(1267-1284)Online publication date: 31-Dec-2024
  • (2024)Digital Transformation in the Public Administrations: A Guided Tour for Computer ScientistsIEEE Access10.1109/ACCESS.2024.336307512(22841-22865)Online publication date: 2024
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      cover image ACM Other conferences
      ICEGOV '20: Proceedings of the 13th International Conference on Theory and Practice of Electronic Governance
      September 2020
      880 pages
      ISBN:9781450376747
      DOI:10.1145/3428502
      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

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      Published: 29 October 2020

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      Author Tags

      1. Digital transformation
      2. IT Governance
      3. IT-business alignment
      4. organizational citizenship behavior

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      ICEGOV '20 Paper Acceptance Rate 79 of 209 submissions, 38%;
      Overall Acceptance Rate 350 of 865 submissions, 40%

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      View all
      • (2024)The Impact of Digital Government Initiatives on Public Value Creation: Evidence from Ho Chi Minh City –VietnamRevista de Gestão Social e Ambiental10.24857/rgsa.v18n2-09218:2(e04892)Online publication date: 4-Mar-2024
      • (2024)IT Outsourcing Vendor Selection for Digital Transformation Projects in Public Sector using Interval-Valued Spherical Fuzzy AHPSakarya University Journal of Science10.16984/saufenbilder.115676728:6(1267-1284)Online publication date: 31-Dec-2024
      • (2024)Digital Transformation in the Public Administrations: A Guided Tour for Computer ScientistsIEEE Access10.1109/ACCESS.2024.336307512(22841-22865)Online publication date: 2024
      • (2024)Technology Push in AI-Enabled Services: How to Master Technology Integration in Case of BürokrattSN Computer Science10.1007/s42979-024-03064-05:6Online publication date: 29-Jul-2024
      • (2023)Digital Transformation Insights from an AI Solution in Search of a ProblemFuture Data and Security Engineering. Big Data, Security and Privacy, Smart City and Industry 4.0 Applications10.1007/978-981-99-8296-7_24(341-351)Online publication date: 17-Nov-2023
      • (2021)e-Government for Public Values creation: a systematic literature reviewProceedings of the 22nd Annual International Conference on Digital Government Research10.1145/3463677.3463692(386-397)Online publication date: 9-Jun-2021
      • (2021)Impacts of an articulation group for the development of the Digital Government in the Brazilian Subnational GovernmentDG.O2021: The 22nd Annual International Conference on Digital Government Research10.1145/3463677.3463680(339-350)Online publication date: 9-Jun-2021

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