research-article

Urban Accessibility as a Socio-Political Problem: A Multi-Stakeholder Analysis

Authors:

Devanshi Chauhan,

Siddhant Patil,

Jon E. FroehlichAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 4, Issue CSCW3

Article No.: 209, Pages 1 - 26

https://doi.org/10.1145/3432908

Published: 05 January 2021 Publication History

Abstract

Traditionally, urban accessibility is defined as the ease of reaching destinations. Studies on urban accessibility for pedestrians with mobility disabilities (e.g., wheelchair users) have primarily focused on understanding the challenges that the built environment imposes and how they overcome them. In this paper, we move beyond physical barriers and focus on socio-political challenges in the civic ecosystem that impedes accessible infrastructure development. Using a multi-stakeholder approach, we interviewed five primary stakeholder groups (N=25): (1) people with mobility disabilities, (2) caregivers, (3) accessibility advocates, (4) department officials, and (5) policymakers. We discussed their current accessibility assessment and decision-making practices. We identified the key needs and desires of each group, how they differed, and how they interacted with each other in the civic ecosystem to bring about change. We found that people, politics, and money were intrinsically tied to underfunded accessibility improvement projects "without continued support from the public and the political leadership, existing funding may also disappear. Using the insights from these interviews, we explore how may technology enhance our stakeholders" decision-making processes and facilitate accessible infrastructure development.

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Yildiz ZKarmann CGerling K(2024)Not a “Typical Expat”: An Autoethnographic Account on Accessible RelocationProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688546(1-6)Online publication date: 27-Oct-2024
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Index Terms

Urban Accessibility as a Socio-Political Problem: A Multi-Stakeholder Analysis
1. Human-centered computing
  1. Accessibility
    1. Accessibility theory, concepts and paradigms

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 4, Issue CSCW3

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December 2020

1825 pages

EISSN:2573-0142

DOI:10.1145/3446568

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Apple Inc., United States

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Published: 05 January 2021

Published in PACMHCI Volume 4, Issue CSCW3

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Mohapatra SMaiya GU Nayak USheelvant RJ VWatson JNandineni R(2024)Justice-centered best practices for accessibility to public buildings in a tier II city: Insights from a Delphi expert consensusF1000Research10.12688/f1000research.156920.113(1145)Online publication date: 7-Oct-2024
https://doi.org/10.12688/f1000research.156920.1
Sharma VMehta SKumar NSeth A(2024)Whose Participation Counts? Towards Technology-Mediated Equitable Futures of Development WorkProceedings of the ACM on Human-Computer Interaction10.1145/36869798:CSCW2(1-30)Online publication date: 8-Nov-2024
https://dl.acm.org/doi/10.1145/3686979
Yildiz ZKarmann CGerling K(2024)Not a “Typical Expat”: An Autoethnographic Account on Accessible RelocationProceedings of the 26th International ACM SIGACCESS Conference on Computers and Accessibility10.1145/3663548.3688546(1-6)Online publication date: 27-Oct-2024
https://dl.acm.org/doi/10.1145/3663548.3688546
Agrawaal TSabie SSoden R(2024)Moving Towards Mobility Justice: Challenges and Considerations for Supporting AdvocacyProceedings of the ACM on Human-Computer Interaction10.1145/36373738:CSCW1(1-22)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637373
Li CMa KSaugstad MFujii KDelaney MEisenberg YLabbé DShanley JSnyder DThomas FFroehlich J(2024)“I never realized sidewalks were a big deal”: A Case Study of a Community-Driven Sidewalk Accessibility Assessment using Project SidewalkProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642003(1-18)Online publication date: 11-May-2024
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Marinovic G(2024)Migrants’ community building in two Montenegrin informal neighborhoodsCommunity Development10.1080/15575330.2024.232963055:5(730-753)Online publication date: 18-Mar-2024
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Ataman CPerrault STunçer B(2024)Fostering Inclusive Urban Design and Planning: Enhanced Trust and Reliability through Descriptive Instructions for Digital Citizen ParticipationJournal of Urban Technology10.1080/10630732.2024.242172931:4-5(25-48)Online publication date: 29-Nov-2024
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Labbé DEisenberg YSnyder DShanley JHammel JFroehlich J(2023)Multiple-Stakeholder Perspectives on Accessibility Data and the Use of Socio-Technical Tools to Improve Sidewalk AccessibilityDisabilities10.3390/disabilities30400403:4(621-638)Online publication date: 28-Nov-2023
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Gruebner Ovan Haasteren AHug AElayan SSykora MAlbanese EStettner GWaldboth VMessmer-Khosla SEnzmann CBaumann Dvon Wyl VFadda MWolf Mvon Rhein M(2023)Mental health challenges and digital platform opportunities in patients and families affected by pediatric neuromuscular diseases - experiences from SwitzerlandDIGITAL HEALTH10.1177/205520762312137009Online publication date: 16-Nov-2023
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Paananen VVisuri Avan Berkel NHosio S(2023)Eliciting Empathy towards Urban Accessibility IssuesProceedings of the 15th Biannual Conference of the Italian SIGCHI Chapter10.1145/3605390.3605416(1-13)Online publication date: 20-Sep-2023
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