ABSTRACT
This demo is the result of a two-day evaluation of a humanoid robot in a Danish citizens service centre. Due to COVID-19, the goal was to reduce the number of personal contacts between staff and visitors in the centre using verbal interaction with the robot. The robot was pre-programmed with a number of typical questions and answers related to the center. A total of 263 citizens attended the centre during the two days. Visitors would have to pass the robot to enter the center, and is was estimated that 5 percent of the visitors interacted with the robot. The most common interaction patterns were greetings and casual chatting, although questions about the facilities at the centre were also observed. However, most visitors ignored the robot and focused on their scheduled appointment.
Supplemental Material
- Aymerich-Franch and Ferrer. 2020. The implementation of social robots during the COVID-19 pandemic. ArXiv preprint. ArXiv:2007.03941.Google Scholar
- David Feil-Seifer, Kerstin S. Haring, Silvia Rossi, Alan R. Wagner, and Tom Williams. 2020. Where to Next? The Impact of COVID-19 on Human-Robot Interaction Research. J. Hum.-Robot Interact. 10, 1, Article 1 (June 2020), 7 pages. https: //doi.org/10.1145/3405450Google ScholarDigital Library
- Søren Tranberg Hansen and Karl Damkjær Hansen. 2020. Public Relation Robots - An Overview. Proceedings of the 8th International Conference on Human-Agent Interaction (2020), 284--286. https://doi.org/10.1145/3406499.3418757Google ScholarDigital Library
- F. Michaud and C. Theberge-Turmel. 2002. Mobile robotic toys and autism: observations of interaction. In: Dautenhahn, K., Bond, A.H., Canamero, L., Edmonds, B. (Eds.), Socially Intelligent Agents:Creating Relationships with Computers and Robots. Kluwer Academic Publishers, Dordrecht, The Netherlands. (2002).Google Scholar
- Roberto Pinillos, Samuel Marcos, Raul Feliz, Eduardo Zalama, and Jaime Gómez García-Bermejo. 2016. Long-term Assessment of a Service Robot in a Hotel Environment. Robot. Auton. Syst. 79, C (May 2016), 40--57. https://doi.org/10. 1016/j.robot.2016.01.014Google Scholar
- WHO. 2020. Coronavirus disease 2019 (COVID-19): situation report. Technical Report.Google Scholar
Index Terms
- What's a robot doing in the Citizen Service Centre?
Recommendations
Public Relation Robots - An Overview
HAI '20: Proceedings of the 8th International Conference on Human-Agent InteractionIn recent years, there has been an increasing interest in robots designed to assist with information, communication and way-finding at airports, hospitals, shops and other public areas. This poster includes an overview of available commercial-off-the-...
Multiple Moving Obstacles Avoidance for Humanoid Service Robot Using Stereo Vision and Bayesian Approach
AMS '12: Proceedings of the 2012 Sixth Asia Modelling SymposiumIn this paper, we propose a robust multiple moving obstacles avoidance strategy using stereo vision for Humanoid Robot in indoor environment. We assume that this model of humanoid robot is used as a service robot to deliver a cup to customer from ...
A transformable wheel-legged mobile robot
This paper proposes a new type of transformable wheel-legged mobile robot that could be applied on both flat and rugged terrains. It integrates stability and maneuverability of wheeled robot and obstacle climbing capability of legged robot by means of a ...
Comments