Punyashlok Dash
ABSTRACT
Abstract
Since late 1960’s, 9-1-1 calls in North America have been answered over audio calls. However, this method of information collection can prove to be challenging as the call-taker relies on the caller and has no visual way of confirming facts. Next Generation 9-1-1 (NG 9-1-1) is a mandated move by the Canadian government to include multimedia features like, video-calling, photo-sharing, and texting in 9-1-1 services. The focus of my thesis work is to understand how user interfaces, desktop and mobile can be designed, so that it helps 9-1-1 call-centres to transition into a future that allows multimedia handling and remote collaboration. My thesis also focuses on designing mobile user interfaces that will allow 9-1-1 callers to use their smartphones and leverage multimedia during a 9-1-1 call.
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Cross Ref
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- Carman Neustaedter, Josh McGee, and Punyashlok Dash. 2019. Sharing 9-1-1 Video Call Information between Dispatchers and Firefighters During Everyday Emergencies. Proceedings of the 2019 on Designing Interactive Systems Conference, 567–580.Google ScholarDigital Library
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- Everyday Emergencies: Challenges and Designs Involving 9-1-1 Systems
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