research-article

Exploring the Tensions between the Owners and the Drivers of Uber Cars in Urban Bangladesh

Authors:

S. M. Taiabul Haque,

Mehrab Bin Morshed,

Md Main Uddin Rony,

Naeemul Hassan,

Syed Ishtiaque AhmedAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW1

Article No.: 170, Pages 1 - 25

https://doi.org/10.1145/3449244

Published: 22 April 2021 Publication History

Abstract

Most scholarly discussions around ridesharing applications center on the experiences of the drivers and the riders (passengers), and thus the role of the owners of the cars, if they are different from the drivers, remain understudied. However, in many countries in the Global South, the car owners are often different from the car drivers, and the tensions between them often shape the experience with these ridesharing apps in those countries. In this paper, we address this issue based on our interview-based study in Dhaka, Bangladesh, which incorporates semi-structured interviews of 31 Uber drivers and 10 car owners. From our interviews, we identify the contract models that facilitate the partnership between prospective Uber drivers without a car and car owners seeking to rent their cars for Uber, describe the tensions between these two parties, provide a nuanced cultural portrayal of their negotiation mechanisms, and highlight the reasons for which the driver or the owner leaves Uber. Our analysis reveals how the local adoption of sharing economy amplifies existing inequalities and disrupts the prevailing social dynamics. We also connect our findings to the broader interests of CSCW around work, privacy, power and discuss their implications for design and policy formulations.

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Cited By

Koley SKumar Barua MBisi A(2025)Inhibitors in ridesharing firms from developing Nations: A novel Integrated MCDM – Text Mining approach using Large-Scale dataTransportation Research Part E: Logistics and Transportation Review10.1016/j.tre.2024.103832193(103832)Online publication date: Jan-2025
https://doi.org/10.1016/j.tre.2024.103832
Saha PNowsher NBaidya AMim NAhmed SHaque S(2024)Computing and the Stigmatized: Trust, Surveillance, and Spatial Politics with the Sex Workers in BangladeshProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642005(1-22)Online publication date: 11-May-2024
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Index Terms

Exploring the Tensions between the Owners and the Drivers of Uber Cars in Urban Bangladesh
1. Human-centered computing
  1. Collaborative and social computing
    1. Empirical studies in collaborative and social computing

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 5, Issue CSCW1

CSCW

April 2021

5016 pages

EISSN:2573-0142

DOI:10.1145/3460939

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https://doi.org/10.1016/j.tre.2024.103832
Saha PNowsher NBaidya AMim NAhmed SHaque S(2024)Computing and the Stigmatized: Trust, Surveillance, and Spatial Politics with the Sex Workers in BangladeshProceedings of the 2024 CHI Conference on Human Factors in Computing Systems10.1145/3613904.3642005(1-22)Online publication date: 11-May-2024
https://dl.acm.org/doi/10.1145/3613904.3642005
Ramesh DHenning CEscher NZhu HLee MBanovic N(2023)Ludification as a Lens for Algorithmic Management: A Case Study of Gig-Workers’ Experiences of Ambiguity in Instacart WorkProceedings of the 2023 ACM Designing Interactive Systems Conference10.1145/3563657.3596004(638-651)Online publication date: 10-Jul-2023
https://dl.acm.org/doi/10.1145/3563657.3596004
Rahman KBansal R(2022)The South Asian Sharing EconomyHandbook of Research on Stock Market Investment Practices and Portfolio Management10.4018/978-1-6684-5528-9.ch020(380-391)Online publication date: 30-Jun-2022
https://doi.org/10.4018/978-1-6684-5528-9.ch020

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