Marianne Buus Jorgensen
ABSTRACT
Business intelligence (BI) is a highly regarded tool used to enhance decision-making and business procedures. Numerous studies argue for its effectiveness. However, the role of end users in ensuring efficient and effective BI solutions has received little attention in the literature. This paper presents a study of interviews with four BI end users to identify their influence on the efficiency of BI solutions. The interviews depart from theories within human-computer interaction (HCI) and information architecture (IA) to reveal users’ perspectives on actively engaging with BI solutions in everyday work tasks. The qualitative interviews demonstrate that users recognize the potential of working with BI and that engaged users support the efficient use of BI solutions in professional organizations. The study concludes that more research should be conducted in this field to increase our understanding of users as critical factors in the efficient use of BI solutions in organizations.
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