Efthimios Tambouris
ABSTRACT
The provision of integrated public services (IPS) results in increased citizens’ satisfaction and is a prerequisite for achieving important eGovernment goals, like one-stop government. However, currently relevant policies, research and practice is fragmented. As a result, current research practices (such as on IPS co-creation) and technologies (e.g. mobile) have not yet fed relevant policy, such as the European Interoperability Framework. In this poster, inGov project is outlined, which is a research and innovation project funded by the EU under Horizon2020 to overcome this problem. The vision of inGov project is to provide innovative ICT-supported governance models as well as mobile apps including chatbots, which will enable stakeholders’ collaboration in co-producing inclusive and accessible IPS. The project results will be piloted in Malta, Austria, Greece and Croatia. We aim to feed the results back to EU policies hence achieving alignment between policies, research and practice.
- European Commission. 2016. EU eGovernment Action Plan 2016-2020 – Accelerating the digital transformation of government.Google Scholar
- European Commission. 2017. New European Interoperability Framework Promoting seamless services and data flows for European public administrations. https://ec.europa.eu/isa2/sites/isa/files/eif_brochure_final.pdfGoogle Scholar
- European Commission. 2020. European Interoperability Architecture (EIRA) v3.1.0.Google Scholar
- A. Gerontas, V. Peristeras, E. Tambouris, E. Kaliva, I. Magnisalis, and K. Tarabanis.2019. Public Service Models: a systematic literature review and synthesis. IEEE Transactions on Emerging Topics in Computing (2019). https://doi.org/10.1109/TETC.2019.2939485Google Scholar
- E. Tambouris and K. Tarabanis. 2008. Understanding and scoping life events. International Journal of Electronic Governance 1, 2 (2008), 139–154. https://doi.org/10.1504/IJEG.2008.017901Google ScholarCross Ref
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