skip to main content
10.1145/3463677.3463700acmotherconferencesArticle/Chapter ViewAbstractPublication Pagesdg-oConference Proceedingsconference-collections
research-article

Teleworking in Times of COVID-19. Some Lessons for the Public Sector from the Emergent Implementation During the Pandemic Period: Teleworking in times of COVID-19

Published:09 June 2021Publication History

ABSTRACT

Abstract: The COVID-19 crisis has forced public sector organizations to implement teleworking as the only option to continue their daily activities and stop the spread of the virus. However, it is still too early to know in a full context how public servants are reacting to the demands of teleworking. This paper aims to fill this gap and examine the effects of timely implementation of teleworking on employees in the public sector. This study analyzed in a transversal manner the perception of 971 public servants in Mexico. Descriptive, correlation, and multiple linear regression analyses were performed. The results indicated the influence of teleworking on aspects such as job satisfaction, organizational commitment, burnout, and productivity. Besides, the findings suggest the relationship between the variables, as well as their importance in light of the current situation.

References

  1. Belzunegui-Eraso, A. and Erro-Garcés, A. 2020. Teleworking in the Context of the Covid-19 Crisis. Sustainability. 12, 9 (2020). DOI:https://doi.org/10.3390/su12093662.Google ScholarGoogle Scholar
  2. Bentley, T.A. 2016. The role of organisational support in teleworker wellbeing: A socio-technical systems approach. Applied Ergonomics. 52, (2016), 207–215. DOI:https://doi.org/https://doi.org/10.1016/j.apergo.2015.07.019.Google ScholarGoogle ScholarCross RefCross Ref
  3. Blau, P.M. 2017. Exchange and power in social life. Taylor and Francis.Google ScholarGoogle Scholar
  4. Bosua, R. 2013. Telework, productivity and wellbeing. Telecommunications Journal of Australia. 63, 1 (2013), 1–12.Google ScholarGoogle ScholarCross RefCross Ref
  5. Caillier, J.G. 2016. Does Public Service Motivation Mediate the Relationship between Goal Clarity and both Organizational Commitment and Extra-Role Behaviours? Public Management Review. 18, 2 (2016), 300–318. DOI:https://doi.org/10.1080/14719037.2014.984625.Google ScholarGoogle ScholarCross RefCross Ref
  6. Ceribeli, H.B. and Rocha, G.B. de S. 2019. Uma análise da relação entre flexibilização do trabalho, exaustão emocional e engajamento dos trabalhadores. Revista Ciências Administrativas. 25, 1 (2019), 1–14. DOI:https://doi.org/10.5020/2318-0722.2019.7420.Google ScholarGoogle Scholar
  7. Chong, S.H. 2020. Supporting interdependent telework employees: A moderated-mediation model linking daily COVID-19 task setbacks to next-day work withdrawal. Journal of Applied Psychology. 105, 12 (2020), 1408–1422. DOI:https://doi.org/10.1037/apl0000843.Google ScholarGoogle ScholarCross RefCross Ref
  8. Chung, H. and van der Horst, M. 2020. Flexible Working and Unpaid Overtime in the UK: The Role of Gender, Parental and Occupational Status. Social Indicators Research. 151, 2 (2020), 495–520. DOI:https://doi.org/10.1007/s11205-018-2028-7.Google ScholarGoogle ScholarCross RefCross Ref
  9. Cullen, W. 2020. Mental health in the COVID-19 pandemic. QJM: An International Journal of Medicine. 113, 5 (May 2020), 311–312. DOI:https://doi.org/10.1093/qjmed/hcaa110.Google ScholarGoogle ScholarCross RefCross Ref
  10. Dahlstrom, T.R. 2013. Telecommuting and Leadership Style. Public Personnel Management. 42, 3 (2013), 438–451. DOI:https://doi.org/10.1177/0091026013495731.Google ScholarGoogle ScholarCross RefCross Ref
  11. Davidescu, A.A. 2020. Work Flexibility, Job Satisfaction, and Job Performance among Romanian Employees—Implications for Sustainable Human Resource Management. Sustainability. 12, 15 (2020). DOI:https://doi.org/10.3390/su12156086.Google ScholarGoogle Scholar
  12. Delanoeije, J. and Verbruggen, M. 2020. Between-person and within-person effects of telework: a quasi-field experiment. European Journal of Work and Organizational Psychology. 29, 6 (2020), 795–808. DOI:https://doi.org/10.1080/1359432X.2020.1774557.Google ScholarGoogle ScholarCross RefCross Ref
  13. Ferrando, P.J. and Lorenzo-Seva, U. 2017. 10 años del programa FACTOR: Una revisión crítica de sus orígenes, desarrollo y líneas futuras. Psicothema. 29, 2 (2017), 236–240. DOI:https://doi.org/10.7334/psicothema2016.304.Google ScholarGoogle Scholar
  14. Gajendran, R.S. and Harrison, D.A. 2007. The Good, the Bad, and the Unknown About Telecommuting: Meta-Analysis of Psychological Mediators and Individual Consequences. Journal of Applied Psychology. 92, 6 (2007), 1524–1541. DOI:https://doi.org/10.1037/0021-9010.92.6.1524.Google ScholarGoogle ScholarCross RefCross Ref
  15. Hadi, S.C.A.S. 2013. Regression Analysis by Example. John Wiley & Sons.Google ScholarGoogle Scholar
  16. Harker Martin, B. and MacDonnell, R. 2012. Is telework effective for organizations? Management Research Review. 35, 7 (Jan. 2012), 602–616. DOI:https://doi.org/10.1108/01409171211238820.Google ScholarGoogle Scholar
  17. Inuwa, M. 2015. The Impact of Job Satisfaction, Job Attitude and Equity on Employee Performance. The International Journal Of Business & Management (ISSN 2321 –8916). 3, (2015), 288–293.Google ScholarGoogle Scholar
  18. Judge, T.A. 2017. Job attitudes, job satisfaction, and job affect: A century of continuity and of change. Journal of Applied Psychology. 102, 3 (2017), 356–374. DOI:https://doi.org/10.1037/apl0000181.Google ScholarGoogle ScholarCross RefCross Ref
  19. Jöreskog, K.G. 2002. Analysis of ordinal variables 5: Covariates. In Text of the workshop “Structural equation modelling with LISREL 8.51”, 8, 116-119. Friedrich-Schiller-Universität Jena.Google ScholarGoogle Scholar
  20. Kaynak, R. 2016. Effects of Occupational Health and Safety Practices on Organizational Commitment, Work Alienation, and Job Performance: Using the PLS-SEM Approach. International Journal of Business and Management. 11, 5 (2016), 146. DOI:https://doi.org/10.5539/ijbm.v11n5p146.Google ScholarGoogle ScholarCross RefCross Ref
  21. Kazekami, S. 2020. Mechanisms to improve labor productivity by performing telework. Telecommunications Policy. 44, 2 (2020), 101868. DOI:https://doi.org/https://doi.org/10.1016/j.telpol.2019.101868.Google ScholarGoogle ScholarDigital LibraryDigital Library
  22. Kwon, M. and Jeon, S.H. 2020. Do Leadership Commitment and Performance-Oriented Culture Matter for Federal Teleworker Satisfaction With Telework Programs? Review of Public Personnel Administration. 40, 1 (2020), 36–55. DOI:https://doi.org/10.1177/0734371X18776049.Google ScholarGoogle ScholarCross RefCross Ref
  23. de la Torre-Ruiz, J.M. 2019. Employees are satisfied with their benefits, but so what? The consequences of benefit satisfaction on employees’ organizational commitment and turnover intentions. The International Journal of Human Resource Management. 30, 13 (2019), 2097–2120. DOI:https://doi.org/10.1080/09585192.2017.1314315.Google ScholarGoogle ScholarCross RefCross Ref
  24. Levine, D.; Krehbiel, T.; Berenson, M. 2006. Estadística para Administración. Pearson Educación.Google ScholarGoogle Scholar
  25. Mark C. Schall, J. and Chen, P. Evidence-Based Strategies for Improving Occupational Safety and Health Among Teleworkers During and After the Coronavirus Pandemic. Human Factors. 0, 0, 0018720820984583. DOI:https://doi.org/10.1177/0018720820984583.Google ScholarGoogle Scholar
  26. Martín, Q.; Cabrero M. T.; de Paz, Y.R. 2008. Tratamiento estadístico de datos con SPSS.Google ScholarGoogle Scholar
  27. Newbold, P.; Carlson, W. L.; Thorne, B.M. 2008. Estadística para administración y economía.Google ScholarGoogle Scholar
  28. Nilles, J. 1975. Telecommunications and Organizational Decentralization. IEEE Transactions on Communications. 23, 10 (1975), 1142–1147. DOI:https://doi.org/10.1109/TCOM.1975.1092687.Google ScholarGoogle ScholarCross RefCross Ref
  29. Nogueira Filho, J. de A. 2020. O teletrabalho como indutor de aumentos de produtividade e da racionalização de custos: uma aplicação empírica no Ministério da Justiça e Segurança Pública. Revista do Serviço Público. 71, 2 (2020), 274–296. DOI:https://doi.org/10.21874/rsp.v71i2.3173.Google ScholarGoogle Scholar
  30. Nunnally, J. C.; Bernstein, I.J. 1995. Teoría Psicométrica. Mac Graw Hill.Google ScholarGoogle Scholar
  31. Palumbo, R. 2020. Let me go to the office! An investigation into the side effects of working from home on work-life balance. International Journal of Public Sector Management. 33, 6–7 (2020), 771–790. DOI:https://doi.org/10.1108/IJPSM-06-2020-0150.Google ScholarGoogle ScholarCross RefCross Ref
  32. Pérez, C.; Santín, L. 2008. Minería de Datos: Técnicas y Herramientas. Thomson Ediciones Paraninfo.Google ScholarGoogle Scholar
  33. Pfefferbaum, B. and North, C.S. 2020. Mental Health and the Covid-19 Pandemic. New England Journal of Medicine. 383, 6 (2020), 510–512. DOI:https://doi.org/10.1056/NEJMp2008017.Google ScholarGoogle ScholarCross RefCross Ref
  34. Ruíz, M. 2014. Modelos de ecuaciones estructurales. Papeles del Psicólogo. 31, 1 (2014), 34–45.Google ScholarGoogle Scholar
  35. Schuster, C. 2020. Responding to COVID-19 through Surveys of Public Servants. Public Administration Review. 80, 5 (2020), 792–796. DOI:https://doi.org/10.1111/puar.13246.Google ScholarGoogle ScholarCross RefCross Ref
  36. Suh, A. and Lee, J. 2017. Understanding teleworkers’ technostress and its influence on job satisfaction. Internet Research. 27, 1 (Jan. 2017), 140–159. DOI:https://doi.org/10.1108/IntR-06-2015-0181.Google ScholarGoogle ScholarCross RefCross Ref
  37. Topi, H. 2004. Supporting Telework: Obstacles and Solutions. Information Systems Management. 21, 3 (2004), 79–85. DOI:https://doi.org/10.1201/1078/44432.21.3.20040601/82481.12.Google ScholarGoogle ScholarCross RefCross Ref
  38. Varela, O.E. 2009. Birds of a Feather?: A Test of Cultural Homogeneity Among a Sample of Latin American Countries. Management Research: Journal of the Iberoamerican Academy of Management. 7, 1 (Jan. 2009), 49–59. DOI:https://doi.org/10.2753/JMR1536-5433070104.Google ScholarGoogle Scholar
  39. Vega, R.P. 2015. A Within-Person Examination of the Effects of Telework. Journal of Business and Psychology. 30, 2 (2015), 313–323. DOI:https://doi.org/10.1007/s10869-014-9359-4.Google ScholarGoogle ScholarCross RefCross Ref
  40. Venegas, C. and Leyva, A. 2020. La fatiga y la carga mental en los teletrabajadores: a propósito del distanciamiento social. Revista espanola de salud publica. 94, 9 (2020), 1–17.Google ScholarGoogle Scholar
  41. Viladrich, C. 2017. A journey around alpha and omega to estimate internal consistency reliability. An. psicol. 33, 3 (2017), 755–782. DOI:https://doi.org/10.6018/analesps.33.3.268401.Google ScholarGoogle Scholar
  42. Vilhelmson, B. and Thulin, E. 2016. Who and where are the flexible workers? Exploring the current diffusion of telework in Sweden. New Technology, Work and Employment. 31, 1 (2016), 77–96. DOI:https://doi.org/10.1111/ntwe.12060.Google ScholarGoogle ScholarCross RefCross Ref
  43. Vîrgă, D. 2019. Attachment Styles and Employee Performance: The Mediating Role of Burnout. The Journal of Psychology. 153, 4 (2019), 383–401. DOI:https://doi.org/10.1080/00223980.2018.1542375.Google ScholarGoogle ScholarCross RefCross Ref
  44. de Vries, H. 2019. The Benefits of Teleworking in the Public Sector: Reality or Rhetoric? Review of Public Personnel Administration. 39, 4 (2019), 570–593. DOI:https://doi.org/10.1177/0734371X18760124.Google ScholarGoogle ScholarCross RefCross Ref

Recommendations

Comments

Login options

Check if you have access through your login credentials or your institution to get full access on this article.

Sign in
  • Published in

    cover image ACM Other conferences
    DG.O'21: DG.O2021: The 22nd Annual International Conference on Digital Government Research
    June 2021
    600 pages
    ISBN:9781450384926
    DOI:10.1145/3463677

    Copyright © 2021 ACM

    Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

    Publisher

    Association for Computing Machinery

    New York, NY, United States

    Publication History

    • Published: 9 June 2021

    Permissions

    Request permissions about this article.

    Request Permissions

    Check for updates

    Qualifiers

    • research-article
    • Research
    • Refereed limited

    Acceptance Rates

    Overall Acceptance Rate150of271submissions,55%

PDF Format

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

HTML Format

View this article in HTML Format .

View HTML Format