ABSTRACT
Information and communication technology (ICT) plays an important role in a company's business and in other modern enterprises. ICT helps in organizing and automating processes, structuring load of employees within the workforce of the company, and simplifies communication with external processes. Operations is the backbone of N2N and automating the daily monitoring operations is essential and will greatly help the company is easing the workload of their Operations Engineers. This paper aimed to deploy and implement automation of daily monitoring operations of N2N Connect Berhad which monitors not only services, the uptime of their servers, databases, etc., but also sends out alert notification to the operations team when an issue or problem occurs. The results showed that the setup and deployment of Zabbix was a success and works accordingly in production environment. The results further displayed that there is no significant difference in monitoring services, servers, and applications of N2N using Zabbix Technology. Furthermore, the setup satisfied all requirements of the company before it was deployed and implemented in production.
- http://www.n2nconnect.comGoogle Scholar
- Cisco Networking Academy, 2013: Exploring the Modern Computer Network: Types, Functions, and Hardware https://www.ciscopress.com/articles/article.asp?p=2158215&seqNum=5Google Scholar
- https://www.helpsystems.com/resources/guides/automated-operations-5-benefits-your-organizationGoogle Scholar
- N. Murphy, J. Looney and M. Kacirek, 2017: The Evolution of Automation at Google https://landing.google.com/sre/sre-book/chapters/automation-at-google/Google Scholar
- M. Rouse, 2018: IT Systems Management: Monitoring Tools https://searchitoperations.techtarget.com/definition/ZabbixGoogle Scholar
- Peixian et.al., 2020: Research on Cluster Monitoring and Prediction Platform based on Zabbix Technology https://iopscience.iop.org/article/10.1088/1755-1315/512/1/012155Google Scholar
- N. Dobrota, 2018: Automatic Management Solution in Cloud Using NtopNG and Zabbix DOI: 10.1109/ROEDUNET.2018.8514142Google Scholar
- Pinho, E., Carvalho (2016) Visualization System for Monitoring Data Management Systems, Journal ofInformation Systems Engineering & Management, 1:4 (2016), 48.Google Scholar
- Telesca, Adriana & Carena, F & Carena, W. & Chapeland, Sylvain & Barroso, V & Costa, F & Dénes, E & Divià, R & Fuchs, U & Grigore, A & Ionita, C & Delort, C & Simonetti, G & Soós, C & Vande Vyvre, Pierre & von Haller, Barthélémy. (2014). System performance monitoring of the ALICE Data Acquisition System with Zabbix. Journal of Physics: Conference Series. 513. 062046. 10.1088/1742-6596/513/6/062046.Google ScholarCross Ref
- https://www.techopedia.com/definition/32099/automationGoogle Scholar
- https://www.ibm.com/topics/automationGoogle Scholar
- B. Neilson and N. Rossiter, 2019: Theses on automation and labour DOI: 10.4324/9781315167305-10. Data Politics (pp.187-206)Google Scholar
- https://www.isa.org/about-isa/what-is-automationGoogle Scholar
- J JOHANSSON, 2008: Design Automation Systems for Production Preparation https://www.diva-portal.org/smash/get/diva2:272959/FULLTEXT01.pdfGoogle Scholar
- Suvvari, 2018. Differences between Agent vs. Agentless Monitoring https://www.linkedin.com/pulse/differences-between-agent-vs-agentless-monitoring-ravi-suvvariGoogle Scholar
- https://sciencelogic.com/blog/agent-vs-agentless-monitoringGoogle Scholar
- M. Wilson, 2019 Agent vs Agentless Monitoring – What are the Differences & the Best Tools & Software https://www.pcwdld.com/agent-vs-agentless-monitoringGoogle Scholar
- Han Ping Fung, 2017 https://www.researchgate.net/profile/Han_Ping_FungGoogle Scholar
- Mangina E. E., McArthur S.D.J, McDonald J. R., "Agent-based solution for engineering applications", International Journal of Cybernetics and Systems, pg. 543- 558, 2002a.Google Scholar
- Zimmers and Davis, 2004. Alert Notification System https://patentimages.storage.googleapis.com/6f/27/66/f9ae1a4d28ca54/US8150925.pdfGoogle Scholar
- Gusev and Ristov, 2014. Cloud-based Alert Notification September 2014 International Journal of Intelligent Computing Research5(3/4):468-477 DOI: 10.20533/ijicr.2042.4655.2014.0059Google Scholar
- https://www.definitions.net/definition/alert+messagingGoogle Scholar
- http://www.businessdictionary.com/definition/alert.htmlGoogle Scholar
- Miessler, 2019. The Difference Between Events, Alerts, and Incidents https://danielmiessler.com/study/event-alert-incident/Google Scholar
Comments