Ila Mascarenhas Muniz
ABSTRACT
The recent growth in the use of customizable software and systems by users with little or no specific knowledge in the field of computing has encouraged collaboration between users and user adherence to a role previously assigned to the designer. The alternation of the subject in the roles of user and designer may cause conflicts in the interpretation of metacommunication messages. This research sought to analyze these conflicts during the interaction on a video sharing platform, YouTube, using the principles of Hegelian Dialectic. For this, a case study was carried out with the methods of Semiotic Engineering, the Semiotic Inspection Method (SIM), and the Communicability Evaluation Method (CEM), followed by a dialectical analysis of the results. The results obtained opens reflections on possible conflicts of interpretation in the metacommunication messages of the interface when the user alternates between the roles of designer and user at the time of interaction and, with this, facilitate the elaboration and evaluation of interfaces more adequate to the requirements determined in the pre-production.
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Index Terms
- Conflicts in Metacommunication Messages in Alternating User and Designer Roles: a dialectical perspective
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