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Factors associated with acceptance of a virtual companion providing screening and advices for sleep problems during COVID-19 crisis

Published: 14 September 2021 Publication History

Abstract

The COVID-19 crisis has generated an increase of sleep problems in the general population. Digital technologies can help dealing with mental health repercussions of COVID-19 but their acceptance by the population need to be better understood. KANOPEE is a smartphone application providing interactions with a virtual companion to screen and deliver personalized advices to deal with sleep problems. In this study we tried to highlight the factors associated with acceptance of this app, among factors including user characteristics, perceived trustworthiness of the virtual companion and context of use. 3,479 users answered the acceptance questionnaires, with a very positive attitude towards the app. Results indicate that age, education, familiarity with technologies, trustworthiness of the virtual agent and length of interaction are significantly associated with acceptance of the app. To conclude, this study is one of the first to measure acceptance of a virtual companion providing support during the COVID-19 crisis, and provide avenues of research for design and evaluation of intelligent virtual agents for health.

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        cover image ACM Conferences
        IVA '21: Proceedings of the 21st ACM International Conference on Intelligent Virtual Agents
        September 2021
        238 pages
        ISBN:9781450386197
        DOI:10.1145/3472306
        Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

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        Published: 14 September 2021

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        Author Tags

        1. COVID-19
        2. Virtual companion
        3. sleep problems
        4. technology acceptance
        5. trust

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        View all
        • (2023)Understanding the Continuance Intention for Artificial Intelligence News Anchor: Based on the Expectation Confirmation TheorySystems10.3390/systems1109043811:9(438)Online publication date: 22-Aug-2023
        • (2023)Would You Go to a Virtual Doctor? A Systematic Literature Review on User Preferences for Embodied Virtual Agents in Healthcare2023 IEEE International Symposium on Mixed and Augmented Reality (ISMAR)10.1109/ISMAR59233.2023.00082(672-682)Online publication date: 16-Oct-2023
        • (2022)Efficacy of a Smartphone-Based Virtual Companion to Treat Insomniac Complaints in the General Population: Sleep Diary Monitoring Versus an Internet Autonomous InterventionJournal of Clinical Medicine10.3390/jcm1115438711:15(4387)Online publication date: 28-Jul-2022
        • (2022)How Can Digital Mental Health Enhance Psychiatry?The Neuroscientist10.1177/1073858422109860329:6(681-693)Online publication date: 4-Jun-2022

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