skip to main content
10.1145/3472714.3475823acmconferencesArticle/Chapter ViewAbstractPublication PagesdocConference Proceedingsconference-collections
research-article

“User”-Centered Design: Rebuilding Justice-Driven Technical Communication for Addicts through Rhetorics of Recovery

Published:12 October 2021Publication History

ABSTRACT

Luxury drug and alcohol rehabs exhibit the hallmarks of wealth and comfort as selling points, in direct contrast to the 12-step programming they most often use for treatment. 12-step programs are designed by and for recovering addicts, and center service, unity, and recovery as their priorities, explicitly rejecting materialism and marketing of any kind. Analysis of the different communication materials used by luxury rehab facilities and 12-step programs reveals two differing rhetorics of recovery. Technical communicators have an opportunity to construct new modes of communicating with and informing addicts seeking recovery using the rhetoric they have constructed as creator-members of 12-step programs. With a thorough understanding of 12-step programs’ rhetorics of recovery, technical communicators can move beyond the goal of selling recovery and towards building community and participatory design which centers addicts’ unique needs and modes of understanding their addictions.

References

  1. Natasha Jones, Kristen Moore, and Rebecca Walton. Disrupting the Past to Disrupt the Future: An Antenarrative of Technical Communication. Technical Communication Quarterly, 25, 4 (2016), 211–229. DOI: https://doi.org/10.1080/10572252.2016.1224655Google ScholarGoogle ScholarCross RefCross Ref
  2. Natasha Jones. The Technical Communicator as Advocate. Journal of Technical Writing and Communication, 46, 3 (2016), 342–361. DOI: https://doi.org/10.1177/0047281616639472Google ScholarGoogle ScholarCross RefCross Ref
  3. Angela Haas and Michelle Eble. 2018. Introduction: the social justice turn. In Key theoretical frameworks: teaching technical communication in the twenty-first century (pp. 3–19). Utah State University Press, Logan, UT.Google ScholarGoogle Scholar
  4. Ann Shivers-McNair and Clarissa San Diego. Localizing communities, goals, communication, and inclusion: a collaborative approach. Technical Communication, 64, 2 (2017), 97–112.Google ScholarGoogle Scholar
  5. Safiya Noble. 2018. Algorithms of oppression: how search engines reinforce racism. New York University Press, New York, NY.Google ScholarGoogle Scholar
  6. Bill W. and Alcoholics Anonymous World Services. 2018. A.A. Service Manual combined with Twelve Concepts for World Service. aa.org. Alcoholics Anonymous World Services. https://www.aa.org/assets/en_us/en_bm-31.pdf.Google ScholarGoogle Scholar
  7. Alcoholics Anonymous World Services. 2017. Twelve steps and twelve traditions.Google ScholarGoogle Scholar
  8. Alcoholics Anonymous World Services. 2007. Alcoholics Anonymous: the story of how many men and women have recovered from alcoholism (4th ed.).Google ScholarGoogle Scholar
  9. Ed. Klaus Mäkelä. 1996. Alcoholics Anonymous as a mutual-help movement: a study in eight societies. The University of Wisconsin Press, Madison, WI.Google ScholarGoogle Scholar
  10. Lisa K. Meloncon. Patient experience design: Expanding usability methodologies for healthcare. Communication Design Quarterly, 5, 2 (2017), 19–28. DOI: https://doi.org/10.1145/3131201.3131203Google ScholarGoogle ScholarDigital LibraryDigital Library
  11. Kristin Marie Bivens. Reducing Harm by Designing Discourse and Digital Tools for Opioid Users' Contexts. Communication Design Quarterly, 7, 2 (2019), 17–27. DOI: https://doi:10.1145/3358931.3358935.Google ScholarGoogle ScholarDigital LibraryDigital Library
  1. “User”-Centered Design: Rebuilding Justice-Driven Technical Communication for Addicts through Rhetorics of Recovery

    Recommendations

    Comments

    Login options

    Check if you have access through your login credentials or your institution to get full access on this article.

    Sign in
    • Published in

      cover image ACM Conferences
      SIGDOC '21: Proceedings of the 39th ACM International Conference on Design of Communication
      October 2021
      402 pages
      ISBN:9781450386289
      DOI:10.1145/3472714

      Copyright © 2021 ACM

      Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

      Publisher

      Association for Computing Machinery

      New York, NY, United States

      Publication History

      • Published: 12 October 2021

      Permissions

      Request permissions about this article.

      Request Permissions

      Check for updates

      Qualifiers

      • research-article
      • Research
      • Refereed limited

      Acceptance Rates

      Overall Acceptance Rate355of582submissions,61%
    • Article Metrics

      • Downloads (Last 12 months)16
      • Downloads (Last 6 weeks)2

      Other Metrics

    PDF Format

    View or Download as a PDF file.

    PDF

    eReader

    View online with eReader.

    eReader

    HTML Format

    View this article in HTML Format .

    View HTML Format