ABSTRACT
This case study investigates design strategies found within messages sent from post-secondary leaders during the early months of the COVID-19 pandemic. It seeks to answer how post-secondary leaders engage digital design strategies in emails to build community, promote public health recommendations, and foster empathy. Guided by a critical-contextual methodology and analysis of thematic codes, a preliminary content analysis indicates some leaders leverage critical design and language techniques to communicate complicated or difficult medical and crisis information while also balancing a concern for humanity.
- Rob Grace and Jason Tham. 2020. Adapting Uncertainty Reduction Theory for Crisis Communication: Guidelines for Technical Communicators. Journal of Business and Technical Communication, 35 (1), 110-117. https://doi.org/10.1177/1050651920959188Google ScholarCross Ref
- Kirk St. Amant. 2020. Creating Scripts for Crisis Communication: COVID-19 and Beyond. Journal of Business and Technical Communication, 35 (1), 126-133. https://doi.org/10.1177/1050651920959191Google ScholarCross Ref
- Huiling Ding. 2009. Rhetorics of Alternative Media in an Emerging Epidemic: SARS, Censorship, and Participatory Risk Communication. Technical Communication Quarterly, 18, 327-350. https://doi.org/10.1080/10572250903149548Google ScholarCross Ref
- Huiling Ding. 2013. Transcultural Risk Communication and Viral Discourses: Grassroots Movements to Manage Global Risks of H1N1 Flu Pandemic. Technical Communication Quarterly, 22:2, 126-149, https://doi.org/10.1080/10572252.2013.746628Google ScholarCross Ref
- Cynthia Chew and Gunther Eysenbach. 2010. Pandemics in the age of Twitter: Content Analysis of Tweets During the 2009 H1N1 Outbreak. PloS one, 5(11), e14118. https://doi.org/10.1371/journal.pone.0014118Google ScholarCross Ref
- William Leiss and Douglas Powell. 2004. Mad cows and mother's milk: The perils of poor risk communication. Montreal, Quebec, Canada: McGill-Queen's University Press.Google Scholar
- Charles Rosenberg. 1992. Explaining epidemics and Other Studies in the History of Medicine. Cambridge, United Kingdom: Cambridge University Press.Google Scholar
- Shari Veil and Rebekah Husted. 2012. Best Practices as an Assessment for Crisis Communication. Journal of Communication Management, 16(2), 131-145. https://doi.org/10.1108/13632541211217560Google ScholarCross Ref
- Johnny Saldaña. 2012. The coding manual for qualitative researchers. Thousand Oaks, CA: Sage.Google Scholar
- Huiling Ding. 2014. Rhetoric of a Global Epidemic: Transcultural Communication about SARS. Carbondale, IL: Southern Illinois University Press.Google Scholar
- Huiling Ding. 2014.Google Scholar
Recommendations
What captures attention in the risk communication process: Exploring streaming video attractiveness during the first wave of the COVID-19 pandemic in China
AbstractThe incomplete understanding of the mechanisms that underlie the chemistry between information dissemination channels and receivers has hindered the development of efficient risk communication strategies. Hence, this study proposes an exploratory ...
Highlights- The study examines video attractiveness in communicating risk messages.
- Video formats differ in reception, message structure, and attractiveness.
- Message contents are the most critical factor in determining video attractiveness.
Tips, Tidings, and Tech: Governmental Communication on Facebook During the COVID-19 Pandemic
dg.o 2022: DG.O 2022: The 23rd Annual International Conference on Digital Government ResearchThe COVID-19 pandemic led governments to rely on the versatility of social media to communicate with their citizens. This paper analyzes the Facebook communication of political leaders and health departments from 17 countries during the COVID-19 ...
Reducing harm by designing discourse and digital tools for opioid users' contexts: the Chicago Recovery Alliance's community-based context of use and PwrdBy's technology-based context of use
The United States is struggling with an opioid overdose (OD) crisis. The opioid OD epidemic includes legally prescribed and illicitly acquired opioids. Regardless of if an opioid is legal, understanding users' contexts of use is essential to design ...
Comments