skip to main content
10.1145/3473856.3474013acmotherconferencesArticle/Chapter ViewAbstractPublication PagesmundcConference Proceedingsconference-collections
short-paper

Constant Companion: How Frequent Phone Use and Interpersonal Communication Are Related to Users’ Emotional Appraisal

Published: 13 September 2021 Publication History

Abstract

Emotional appraisal is a core aspect of user experience. This study examines whether frequency of mobile phone use can have an impact on emotional aspects of mobile phone user experience. It also comments on the role of interpersonal communication for emotional evaluation. The results of an online survey in Germany (N = 836) reveal that frequencies are related to positive and negative emotions differently. Frequent phone users experience more positive emotions than others, but the frequent use of a mobile phone does not seem to reduce negative emotions. Surprisingly, this effect does not depend on the extent of interpersonal communication. Positive emotions seem to be stronger connected to a positive user experience, whereas negative emotions probably occur due to a bad usability. This can be interpreted as an evidence for Herzberg’s two-factor theory applied to user experience.

Supplementary Material

Poster (3473856.3474013.pdf)

References

[1]
S. Alhabash and M. Ma. 2017. A Tale of Four Platforms: Motivations and Uses of Facebook, Twitter, Instagram, and Snapchat Among College Students?Social Media + Society 3, 1 (2017), 1–13.
[2]
Bitkom. 2019. Kinder und Jugendliche in der digitalen Welt. https://www.bitkom.org/sites/default/files/2019-05/bitkom_pk-charts_kinder_und_jugendliche_2019.pdf
[3]
Bundesnetzagentur. 2020. Teilnehmerentwicklung im Mobilfunk. Anzahl der Teilnehmer nach Netzbetreibern und Quartal gemäß den Veröffentlichungen der Netzbetreiber.https://www.bundesnetzagentur.de/cln_1422/DE/Sachgebiete/Telekommunikation/Unternehmen_Institutionen/Marktbeobachtung/Deutschland/Mobilfunkteilnehmer/Mobilfunknehmer.html?nn=268208
[4]
C. Chen, K. Z. K. Zhang, S. J. Zhao, M. K. O. Lee, and T. Cong. 2016. The Impact of Mere Exposure Effect on Smartphone Addiction.In Proceedings of the 49th Annual Hawaii International Conference on System Sciences. 5-8 January 2016. Kauai, Hawaii., T. X. Bui and H. Sprague (Eds.). IEEE Society, Los Alamitos, CA, 1507–1514.
[5]
M. Dobrota, A. Nikodijević, and D. Mihailović. 2012. Influence of the customer experience on satisfaction with mobile phones. Journal of Engineering Management and Competitiveness 2, 2(2012), 69–75.
[6]
M. Harbach, A. De Luca, and S. Egelman. 2016. The Anatomy of Smartphone Unlocking. A Field Study of Android Lock Screens. In CHI ’16: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, J. Kaye, A. Druin, C. Lampe, D. Morris, and J. P. Hourcade (Eds.). ACM, New York, NY, 4806–4817.
[7]
M. Hassenzahl, S. Diefenbach, and A. Göritz. 2010. Needs, affect, and interactive products – Facets of user experience. Interacting with Computers 22, 5 (2010), 353–362.
[8]
S. Haug, R. P. Castro, M. Kwon, A. Filler, T. Kowatsch, and M. P. Schaub. 2015. Smartphone use and smartphone addiction among young people in Switzerland. Journal of Behavioral Addictions 4, 4 (2015), 299–307.
[9]
A. Hepp, A. Breiter, and U. Hasebrink. 2018. Rethinking Transforming Communications: An Introduction. In Communicative Figurations. Transforming Comunications in Times of Deep Mediatization, A. Hepp, A. Breiter, and U. Hasebrink (Eds.). Springer International Publishing, 3–14.
[10]
F. Herzberg. 1987. One More Time: How Do You Motivate Employees?Havard Business Review 65, 5 (1987), 109–120.
[11]
C. A. Hoffner and S. Lee. 2015. Mobile Phone Use, Emotion Regulation, and Well-Being. Cyberpsychology, Behavior, and Social Networking 18, 7(2015), 411–416.
[12]
C. A. Hoffner, S. Lee, and S. J. Park. 2016. ”I miss my mobile phone!”: Self-expansion via mobile phone and responses to phone loss.New Media & Society 18, 11 (2016), 2452–2468.
[13]
H. Kang. 2013. The prevention and handling of the missing data. Korean Journal of Anesthesiology 64, 5 (2013), 402–406.
[14]
S. Kujala and T. Miron-Shatz. 2013. Emotions, Experiences and Usability in Real-Life Mobile Phone Use. In CHI ’13: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems. Association for Computing Machinery, New York, NY, USA, 1061––1070.
[15]
D. B. Köse. 2020. Rolling or Scrolling? The Effect of Content Type on Habitual Use of Facebook. In PACIS 2020 Proceedings, D. Vogel, K. N. Shen, P. S. Ling, C. Hsu, J. Y. L. Thong, M. De Marco, M. Limayem, and S. X. Xu (Eds.). Association for Information Systems, Atlanta, GA, 1–13.
[16]
A. Köster. 2016. A value-based approach to understanding the personal relevance of different communication features.In Proceedings of the 24th European Conference on Information Systems (ECIS 2016), Istanbul, Turkey, June 12–15. Research Papers. Association for Information Systems, Atlanta, GA, 1–16.
[17]
K. Lee, K. Y. Lee, and L. Sheehan. 2020. Hey Alexa! A Magic Spell of Social Glue?: Sharing a Smart Voice Assistant Speaker and Its Impact on Users’ Perception of Group Harmony.Information Systems Frontiers 22 (2020), 563–583.
[18]
A. Meschtscherjakov, D. Wilfinger, and M. Tscheligi. 2014. Mobile Attachment – Causes and Consequences for Emotional Bonding with Mobile Phones. In CHI ’14: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, M. Jones, P. Palanque, A. Schmidt, and T. Grossmann (Eds.). ACM, New York, NY, 2317–2326.
[19]
M. Minge and L. Riedel. 2013. meCUE – Ein modularer Fragebogen zur Erfassung des Nutzererlebens. In Mensch & Computer 2013 – Tagungsband. 13. Fachübergreifende Konferenz für interaktive und kooperative Medien. Interaktive Vielfalt, S. Boll, S. Maaß, and R. Malaka (Eds.). Oldenbourg, München, 89–98.
[20]
M. Minge, M. Thüring, and I. Wagner. 2016. Developing and Validating an English Version of the meCUE Questionnaire for Measuring User Experience. Proceedings of the Human Factors and Ergonomics Society 2016 Annual Meeting 60, 1 (2016), 2063–2067.
[21]
F. M. Muhammad. 2018. Instagram Effects as Social Media toward Adolescence and Young Adult Users: Uses and Gratification Approach.Advances in Social Science, Education and Humanities Research 165 (2018), 204–206.
[22]
H. Müller, J. L. Gove, J. S. Webb, and A. Cheang. 2015. Understanding and Comparing Smartphone and Tablet Use: Insights from a Large-Scale Diary Study. In OzCHI ’15: Proceedings of the Annual Meeting of the Australian Special Interest Group for Computer Human Interaction, B. Ploderer, M. Carter, M. Gibbs, W. Smith, and F. Vetere (Eds.). ACM, New York, NY, 427–436.
[23]
T. K. Naab and A. Schnauber. 2016. Habitual Initiation of Media Use and a Response Frequency Measure for its Examination. Media Psychology 19, 1 (2016), 126–155.
[24]
B. Nansen, F. Vetere, T. Robertson, J. Downs, M. Brereton, and J. Durick. 2014. Reciprocal Habituation: A Study of Older People and the Kinect. ACM Transactions on Computer-Human Interaction 21, 3(2014), 1–20.
[25]
A. Oulasvirta, T. Rattenbury, L. Ma, and E. Raita. 2012. Habits make smartphone use more pervasive. Personal and Ubiquitous Computing 16, 1 (2012), 105–114.
[26]
E. Raita and A. Oulasvirta. 2014. Mixed Feelings? The Relationship between Perceived Usability and User Experience in the Wild.In NordiCHI ’14: Proceedings of the 8th Nordic Conference on Human-Computer Interaction: Fun, Fast, Foundational, V. Roto, J. Häkkilä, K. Väänänen-Vainio-Mattila, O. Juhlin, T. Olsson, and E. Hvannberg (Eds.). ACM, New York, NY, 1–10.
[27]
D. Rieger, L. Frischlich, T. Wulf, G. Bente, and J. Kneer. 2015. Eating Ghosts: The Underlying Mechanism of Mood Repair via Interactive and Noninteractive Media.Psychology of Popular Media Culture 4, 2 (2015), 138–154.
[28]
T. E. Ruggiero. 2000. Uses and Gratifications Theory in the 21st Century.Mass Communication & Society 3, 1 (2000), 3–37.
[29]
A. N. Tuch and K. Hornbæk. 2015. Does Herzberg’s Notion of Hygienes and Motivators Apply to User Experience?ACM Transactions on Computer-Human Interaction 22, 4(2015), 1–24.
[30]
A. J. A. M. van Deursen, C. L. Bolle, S. M. Hegner, and P. A. M. Kommers. 2015. Modeling habitual and addictive smartphone behavior. The role of smartphone usage types, emotional intelligence, social stress, self-regulation, age and gender. Computers in Human Behavior 45 (2015), 411–420.
[31]
V. Venkatesh, J. Y. L. Thong, and X. Xu. 2012. Consumer Acceptance and Use of Technology: Extending the Unified Theory of Acceptance and Use of Technology. MIS Quarterly 36, 1 (2012), 157–178.
[32]
S. P. Walsh, K. M. White, and R. M. Young. 2008. Over-connected? A qualitative exploration of the relationship between Australian youth and their mobile phones.Journal of Adolescence 31, 1 (2008), 77–92.
[33]
R. B. Zajonc. 1968. Attitudinal effects of mere exposure. Journal of Personality and Social Psychology 9, 2 (1968), 1–27.
[34]
J. Zamora. 2017. I’m Sorry, Dave, I’m Afraid I Can’t Do That: Chatbot Perception and Expectations. In HAI ‘17: Proceedings of the 5th International Conference on Human Agent Interaction, B. Wrede, Y. Nagai, T. Komatsu, M. Hanheide, and L. Natale (Eds.). ACM, New York, NY, 253–260.
[35]
D. Zillmann. 1988. Mood Management Through Communication Choices. American Behavioral Scientist 31, 3 (1988), 327–340.

Cited By

View all
  • (2022)Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience?Proceedings of Mensch und Computer 202210.1145/3543758.3547544(382-388)Online publication date: 4-Sep-2022

Recommendations

Comments

Information & Contributors

Information

Published In

cover image ACM Other conferences
MuC '21: Proceedings of Mensch und Computer 2021
September 2021
613 pages
ISBN:9781450386456
DOI:10.1145/3473856
Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

Publisher

Association for Computing Machinery

New York, NY, United States

Publication History

Published: 13 September 2021

Permissions

Request permissions for this article.

Check for updates

Author Tags

  1. emotional appraisal
  2. frequency of use
  3. interpersonal communication
  4. mobile phone
  5. user experience

Qualifiers

  • Short-paper
  • Research
  • Refereed limited

Conference

MuC '21
MuC '21: Mensch und Computer 2021
September 5 - 8, 2021
Ingolstadt, Germany

Contributors

Other Metrics

Bibliometrics & Citations

Bibliometrics

Article Metrics

  • Downloads (Last 12 months)12
  • Downloads (Last 6 weeks)0
Reflects downloads up to 21 Jan 2025

Other Metrics

Citations

Cited By

View all
  • (2022)Hey, Siri®! Ok, Google®! Does Talking to Voice Assistants Enhance Emotional Aspects of Mobile Phone User Experience?Proceedings of Mensch und Computer 202210.1145/3543758.3547544(382-388)Online publication date: 4-Sep-2022

View Options

Login options

View options

PDF

View or Download as a PDF file.

PDF

eReader

View online with eReader.

eReader

HTML Format

View this article in HTML Format.

HTML Format

Media

Figures

Other

Tables

Share

Share

Share this Publication link

Share on social media