research-article

With Help from Afar: Cross-Local Communication in an Online COVID-19 Pandemic Community

Authors:

John M. CarrollAuthors Info & Claims

Proceedings of the ACM on Human-Computer Interaction, Volume 5, Issue CSCW2

Article No.: 321, Pages 1 - 24

https://doi.org/10.1145/3476062

Published: 18 October 2021 Publication History

Abstract

Crisis informatics research has examined geographically bounded crises, such as natural or man-made disasters, identifying the critical role of local and hyper-local information focused on one geographic area in crisis communication. The COVID-19 pandemic represents an understudied kind of crisis that simultaneously hits locales across the globe, engendering an emergent form of crisis communication, which we term cross-local communication. Cross-local communication is the exchange of crisis information between geographically dispersed locales to facilitate local crisis response. To unpack this notion, we present a qualitative study of an online migrant community of overseas Taiwanese who supported fellow Taiwanese from afar. We detail four distinctive types of cross-local communication: situational updates, risk communication, medical consultation, and coordination. We discuss how the current pandemic situation brings new understandings to crisis informatics and online health community literature, and what role digital technologies could play in supporting cross-local communication.

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Cited By

He CHe LYang WLi B(2024)Images Connect Us Together: Navigating a COVID-19 Local Outbreak in China Through Social Media ImagesProceedings of the ACM on Human-Computer Interaction10.1145/36373498:CSCW1(1-32)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637349
Zhang YGao G(2024)Assisting International Migrants with Everyday Information Seeking: From the Providers’ LensWisdom, Well-Being, Win-Win10.1007/978-3-031-57867-0_26(338-355)Online publication date: 15-Apr-2024
https://dl.acm.org/doi/10.1007/978-3-031-57867-0_26
Araujo de Aguiar CGuo ZCui Y(2023)TOUCH: A Multi-sensory Communication System that Communicates EmotionsProceedings of the 16th International Conference on PErvasive Technologies Related to Assistive Environments10.1145/3594806.3594860(347-356)Online publication date: 5-Jul-2023
https://dl.acm.org/doi/10.1145/3594806.3594860

Index Terms

With Help from Afar: Cross-Local Communication in an Online COVID-19 Pandemic Community
1. Human-centered computing
  1. Human computer interaction (HCI)
    1. Empirical studies in HCI

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cover image Proceedings of the ACM on Human-Computer Interaction

Proceedings of the ACM on Human-Computer Interaction Volume 5, Issue CSCW2

CSCW2

October 2021

5376 pages

EISSN:2573-0142

DOI:10.1145/3493286

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Published in PACMHCI Volume 5, Issue CSCW2

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Cited By

He CHe LYang WLi B(2024)Images Connect Us Together: Navigating a COVID-19 Local Outbreak in China Through Social Media ImagesProceedings of the ACM on Human-Computer Interaction10.1145/36373498:CSCW1(1-32)Online publication date: 26-Apr-2024
https://dl.acm.org/doi/10.1145/3637349
Zhang YGao G(2024)Assisting International Migrants with Everyday Information Seeking: From the Providers’ LensWisdom, Well-Being, Win-Win10.1007/978-3-031-57867-0_26(338-355)Online publication date: 15-Apr-2024
https://dl.acm.org/doi/10.1007/978-3-031-57867-0_26
Araujo de Aguiar CGuo ZCui Y(2023)TOUCH: A Multi-sensory Communication System that Communicates EmotionsProceedings of the 16th International Conference on PErvasive Technologies Related to Assistive Environments10.1145/3594806.3594860(347-356)Online publication date: 5-Jul-2023
https://dl.acm.org/doi/10.1145/3594806.3594860

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