Samuel Yigzaw
ABSTRACT
In today's world, the advancement of Information and Communication Technologies (ICT) is revolutionizing the ways we experience life in general. It has become unavoidable for countries to engage their administration processes and activities as a system, an information system, with the new capabilities of ICT. However, developing countries have yet to consider a contextual approach to deploy appropriate technologies that should also leverage the non-technical aspects to cope up with the new intervention. This requires a collaborative and interconnected efforts in designing and adopting the technology solutions sought and the social leveraging required, hence a socio-technical approach to the comprehensive solution. This article identifies the core opportunities and the main challenges developing countries experience while implementing a new information system (IS) from the global domain. It explores relevant resources from literature and from the authors’ previous qualitative research on relevant topic in developing countries, the Eritrean Higher Education environment, as well as two case studies on IS development in Ghana and India. The results of the research recommend a framework for developing information systems in developing countries from the socio-technical systems perspective.
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Index Terms
- Information Systems in Developing Countries: Opportunities and Challenges
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